Manager - Team Member - In/vas

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role Team Member - IN VAS Job Level Designation M1 Manager Sr Manager - Circle IN VAS Operations Function Department Central Operations Group Active Operations Charging VAS Operations Location Circle Job Purpose Circle Operations Team Member will be responsible field Operations of Charging and VAS Applications Network and Infrastructure including Cloud This includes smooth operations of the Platforms and support to central operations and business delivery Role will be responsible for delivering high performing work through rapid response and on-site support Also support to Drive Continuous Improvement Operational Process optimization with digital mindset This role requires a hands-on approach to maintain and improve VAS Charging Platforms performance on-site field support to Cloud and Digital transformation projects Expansion and Software upgrades Support to Drive Operational enhancement Programs This role is Responsible to comply the OPEX guidance for Charging and VAS platforms Accountable for supporting to statutory audit compliance operational security points and Revenue exposure due to system issues Applications Intelligent Network IN Digital Recharge System Recharge System Etopup Bulk Messaging SMSC Device Management System iEOCN USSD Gateway UCC DND Toll Free Service and other VAS Services Elements Routers Switches Load balancers Servers Storages from different make and model Platforms Kubernetes Cloud Open Shift Linux ORACLE VMware etc Database Oracle TimesTen MySQL etc Install Base Inventory of 2000 Devices 350Mn Subscribers Key Result Areas Accountabilities Service Uptime - Accountable to achieve 99 999 uptime of all Charging and VAS nodes Alarms Fault and Outage handling - Field support for restoration of outages emergencies Immediate action and resolution of all types of HW SW faults and alarms Perform preventive maintenance tasks R R management - Initiate repair of all HW including platform infra within TAT without RNP cards Backup - 100 compliance of IN VAS node back up policy and ensuring availability of back up all the time for any emergency handling Field support - Extending support to central teams for new roll out including software upgrade and technical testing Support for any kind of technical testing SW upgrades Technical and statutory Audits Network resilience Configuration changes for National Network etc Customer complaint handling - Ensure immediate action of all types of customer complains related to IN VAS network including roaming detailed investigation and proper resolution KPI Analysis improvement - First level analysis on Performance related Revenue exposure related and Customer impacting related concerns Troubleshooting the issue by analyzing application layer network layer traces Timely escalation to concerned team for resolution Change implementation and testing - Ensure accurate MOP implementation of all types of changes test impact of changes pre post service confirmation for each of the change including KPI tracking and impact analysis Compliance - Compliance of internal and external audit and SOPs Inventory Management - Ensure latest update on inventory in terms of location HW SW Capacity etc scrapping of non-live inventory Spare Management Periodic review of Spare availability and ensure adequate spare available on field to run the operations smoothly Backup Ensuring Backup happening as per defined process and tapes are moved following SOP DC Audit Ensure the MTX Security Hygiene act to remove all unwanted nodes from the MTX Inventory Periodic updates of Inventory and ensure inventory up to date Customer Complaints Handling Periodic review with Customer Service teams to identify any critical customer impacting issues analyze and arrange fix for the same Core Competencies Knowledge Experience Basicknowledge of Prepaid Voice SMS USSD Data charging call flow Gx Gy ESy interface knowledge Knowledge of Communication protocols is preferred Should have basic understanding of applications traces tcpdump Need to be a go getter and believe in team work Must have technical professional qualifications BE B Tech in Electronics Communication Proactive and follows through the instructions Effective communication and inter-personal skills Proactive in approach with positive attitude Years of Experience 5-7 years of experience Industries to look from Telecom OEM Telecom Operator BSS Charging VAS Ideal Organizations to look from Ericsson Amdocs Nokia Optiva ZTE Comviva Route Mobile 6D Tech Telecom Operators Team Reporting Direct Reporting - NA Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership