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10 hours ago
Team Member-Process-Credit Card-Marketing HO
Below are the JD/role details:
- Managing outbound calling vendor data upload, ID management, service requests & reports.
- Coordinating with vendor, IT, ops and other departments for various daily activities or escalations.
- Ensure RCA and DNC mails are reverted and actioned within TAT.
- Managing Card Sales escalations and ensuring customer requests are handled within TAT.
- Supporting data management & lead booking.
- Conducting regular audits and publishing reports for activities.
- Ensuring all outbound processes are documented & reviewed timely.
- Ensuring all reports are published timely and accurately.
- All other activities related to managing OB channel & related activities.
Eligibility Criteria:
- Minimum 3 to 5 years' MIS & excel experience required
- CC Sales, Team handling and coordinating experience will be an advantage
- Knowledge of outbound calling function & call centres will be an advantage.
- Graduate & above
- Knowledge of MS SQL/MY SQL queries would be an advantage
- Good written and spoken communication in English
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