Assistant Director, DAAI

7 days ago

Bengaluru India HSBC Full time

Job Description Some Careers Shine Brighter Than Others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Assistant Director, Data Analytics and Artificial Intelligence In This Role, You Will - Analyze customer complaints data and design complaints management strategy - Help to develop marketing strategies basis insights generated from customer data - Uncover opportunities to drive revenue growth and customer satisfaction using best in class analytical techniques - Develop various dashboard and reporting framework and managing those - Develop strong understanding of the market business and products, and align the analytics solution accordingly - Effective management for various stakeholders and project prioritization across markets - Strict adherence to the HSBC Core Values. To Be Successful, You Will - Hands-on analytics experience solving complex business problems using data. Ability to convert business problem to an analytical problem. - Strong analytical skills with business analysis aptitude. Knowledge and understanding of financial-services/ banking-operations is preferred - Good foundation on programming skills (R, Python, SAS, SQL, Cloud Technologies or other equivalent analytical tools) - Strong data handing skillset. Ability to visualize datasets and tell a story through data. Experience with Looker, Qliksense, Tableau or other data visualization tools will be preferred - Strong written and verbal communication skills. Ability to effectively communicate complex concepts and ideas. - Ability to work effectively in a team environment You'll achieve more when you join HSBC. www.hsbc.com/careers HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. - Issued By HSBC Electronic Data Processing (India) Private LTD***

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