Senior Lead Service Delivery Implementation

About Northern Trust Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889 Northern Trust is proud to provide innovative financial services and guidance to the world s most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity With more than 130 years of financial experience and over 22 000 partners we serve the world s most sophisticated clients using leading technology and exceptional service Position Change Manager - Infra Mainframe Z OS Operations Location Pune work Model Hybrid REQUIRED EXPERIENCE Bachelor s degree in computer science Information Technology or related field 7 years of experience in IT operations with at least 5 years focusing on change management Strong understanding of Mainframe z OS and iSeries environments Microsoft Azure Dev Ops Scrum master experience desired but not required In-depth knowledge of ITSM frameworks e g ITIL Experience with ITSM tools e g ServiceNow BMC Remedy Excellent project management and organizational skills Strong analytical and problem-solving abilities Outstanding communication and interpersonal skills JOB RESPONSIBILITIES Change Strategy and Policy o Develop and maintain a comprehensive change management strategy aligned with ITSM frameworks and financial industry best practices o Participate in the creation and update of change management policies and procedures for all platform teams o Attend and represent all distributed Platform teams changes at the Change Advisory Board CAB o Attend and represent all distributed Platform teams changes at the Major Events Advisory Board MEAB o Attend and represent all distributed Platform teams changes at the Weekly Infrastructure Change Review Change Request Management o Oversee the entire change lifecycle from submission to closure o Review and classify change requests based on risk impact and urgency o Ensure proper documentation of all changes in the ITSM tool Risk Assessment and Mitigation o Conduct thorough risk assessments for proposed changes across all platforms o Assist in the development of risk mitigation strategies and rollback plans o Ensure compliance with financial industry regulations e g SOX GDPR PCI DSS Change Scheduling and Coordination o Manage the change schedule to minimize disruption to financial operations o Coordinate change windows with business units considering peak transaction periods moratoriums and major events o Manage dependencies between changes across different platforms Stakeholder Management and Communication o Develop and execute communication plans for all platform changes o Liaise with various stakeholders including platform teams application owners and senior management o Conduct pre-implementation and post-implementation briefings Change Implementation Oversight o Monitor change progress and ensure adherence to approved plans o Make go no-go decisions for critical changes o Coordinate with platform teams during change execution Post-Implementation Review and Reporting o Conduct post-implementation reviews PIRs for significant changes o Analyze change success rates and identify areas for improvement o Provide plans for any failed change to ensure that there are no repeat occurrences o Compile and distribute change reports to management Continuous Improvement o Regularly review and update change management processes o Review change trends for templating opportunities and implement templating o Implement automation to streamline change processes where possible o Stay updated on best practices for change management in UNIX Linux Windows and VMware environments o Participate in creation and follow through on any change health plans as applies Incident and Problem Management Interface o Coordinate with Incident and Problem Management teams to handle changes resulting from major incidents or recurring issues Compliance and Audit Support o Maintain comprehensive records of all changes for audit purposes o Prepare reports and documentation for internal and external audits o Ensure change processes meet regulatory requirements specific to financial institutions Training and Knowledge Transfer o Develop and deliver training programs on change management processes o Facilitate knowledge sharing sessions between different platform teams Vendor and Third-Party Management o Coordinate with vendors for changes related to UNIX Linux Windows and VMware systems o Ensure third-party changes adhere to the institution s change management processes QUALIFICATIONS As a partner at Northern Trust you must actively manage and mitigate risk and act with integrity In accordance with our core values of service integrity and expertise you are expected to Adhere to all applicable risk management programs policies and procedures Complete all mandatory training by the deadline Understand how your behavior could expose Northern Trust its clients and financial markets to different types of risk Ensure that Northern Trust or its clients are not exposed to inappropriate or excessive risk Escalate any risk concerns including those resulting from mistakes errors to a manager or business unit risk officer Exercise diligence regarding cyber-security Cooperate with internal control functions including first-line Control Risk Compliance Audit self-assigned etc and applicable regulatory bodies Avoid conflicts of interest or behaviors that might produce unfair outcomes for Northern Trust or its clients or damage the integrity of financial markets KEY COMPETENCIES Strategic thinking and planning Risk assessment and management Stakeholder management Conflict resolution Decision-making under pressure Attention to detail Adaptability and flexibility Continuous improvement mindset WORK SCHEDULE Full-time position typically Tuesday to Saturday - 3 days a week in the office May require occasional evening and weekend work for critical changes On-call rotation may be required for emergency changes Working with Us As a Northern Trust partner greater achievements await You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose We d love to learn more about how your interests and experience could be a fit with one of the world s most admired and sustainable companies Build your career with us and apply today MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at We hope you re excited about the role and the opportunity to work with us We value an inclusive workplace and understand flexibility means different things to different people Apply today and talk to us about your flexible working requirements and together we can achieve greater