Assistant Vice President

1 week ago


Noida India EXL Full time

Job Description

An ideal candidate with experience in Quality Excellence in BPO industry.

Responsibilities -

- Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience.
- Analyze business processes and assist in identifying problems and mitigating plans for quality improvement.
- Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients.
- Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience.
- Business development and solution in select areas; support in RFP, RFI responses from quality perspective. You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements.
- Facilitate the sharing of best practices from within and outside the organization and implement them
- Planning and managing budget and resource allocation for the assigned vertical

Required Experience -

12 - 15 years of experience into Quality Excellence

Good experience of CSAT projects/AHT Matrix

Experience in lean six sigma projects - Green and Black Belt

Preferred experience from Utility/travel domain

Location -

Noida/Gurgaon

Open to work from Office

Qualifications

- Any Graduate
- Strong verbal or written communication skills
- Team Management Skills
- Lean Six Sigma certified - Black Belt



  • Noida, Uttar Pradesh, India EXL SERVICES Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Senior Assistant Vice President Job Description – Senior Assistant Vice President (Sr. AVP), Enterprise AI Unit Role Overview: We are seeking a dynamic and forward-looking Senior Assistant Vice President (Sr. AVP) to lead and expand our Enterprise AI initiatives. The Sr. AVP will be responsible for driving large-scale AI solution orchestration,...


  • Noida, Uttar Pradesh, India MY NONU Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionExperience a transformative online presence with Our dedicated team assists you in dominating the social media landscape and establishing a powerful brand identity. As an IT company based in Meerut, we go above and beyond by offering complimentary grocery delivery services. Discover high-quality products at affordable prices and lead a...


  • Noida, Uttar Pradesh, India ManasaMitr Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position: Assistant Vice President – Business DevelopmentExperience: 5–10 yearsLocation: GurugramRole Overview:We are looking for a dynamic and driven professional to join as Assistant Vice President – Business Development, responsible for originating and managing debt syndication mandates. The role involves leveraging strong industry networks,...

  • Vice President

    2 weeks ago


    Noida, India Rivy Consumer Private Limited Full time

    Job Description Company Description Rivy Consumer Private Limited stands at the forefront of the cosmetics industry, proudly backed by the esteemed ISO 9001:2015 certification. Our company is fueled by an unwavering commitment to revolutionizing beauty and skincare, driven by our core values of innovation, quality, and empowerment. Understanding that...


  • Noida, Uttar Pradesh, India Genpact Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    Assistant Vice President – Cora SequenceAssistant Vice President – Cora Sequence-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how...

  • Vice President

    2 weeks ago


    Hyderabad, India TERRA INTERNATIONAL MUN Full time

    Job Description Company Description Terra International MUN is the world's first sustainable Model United Nations conference, focusing on climate action and diplomacy. We host international conferences that bring together young leaders, diplomats, and changemakers to address pressing environmental and social issues. Our mission is to inspire the next...


  • Noida, India Genpact Full time

    Inviting applications for the role of Assistant Vice President – Procure to Pay!In this role, the incumbent is responsible for directing and executing roadmap that solves the business problems/opportunities of the key customer(s) in the F&A domain through the usage of methodologies like Lean, Six Sigma, Business process re-engineering, and by combining...


  • Noida, India EXL Service Full time

    Assistant Vice President EXL/AVP/ Global TechnologyNoida Posted On 08 Sep 2025 End Date 23 Oct 2025 Required Experience Years Basic Section Number Of Positions 3 Band D1 Band Name Assistant Vice President Cost Code Back Office T1 Campus/Non Campus NON CAMPUS Employment Type Permanent Requisition Type New Max CTC Complexity Level Not Applicable Work Type...


  • Noida, Uttar Pradesh, India EXL Service Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Assistant Vice PresidentEXL/AVP/1464910Global TechnologyNoidaPosted On08 Sep 2025End Date23 Oct 2025Required Experience YearsBasic SectionNumber Of Positions3BandD1Band NameAssistant Vice PresidentCost CodeBack Office T1Campus/Non CampusNON CAMPUSEmployment TypePermanentRequisition TypeNewMax CTC Complexity LevelNot ApplicableWork TypeHybrid – Working...


  • Noida, India Three Across Full time

    Assistant Vice President – P&C Insurance Broker Support We are inviting applications for the role of Assistant Vice President (AVP), P&C Insurance Broker Support. In this role as a Subject Matter Expert (SME), you will be responsible for driving growth within the Insurance Service Line by developing and executing strategies to support insurance clients,...