Service Manager

2 weeks ago

Hyderabad India Ababil Healthcare Private Limited Full time

Job Description Skills: Team Handling, Leadership, Problem Solving, Troubleshooting & repair of medical equipment, Ventilator servicing & calibration, AMC/CMC handling & service documentation, Job Title: Service Manager - Medical Equipment (Ventilators / ECG / Patient Monitors) Location: Andhra Pradesh & Telegana Experience: 4-10 years Qualification: B.Tech / Diploma in Biomedical / Electronics / Instrumentation Industry: Medical Devices / Healthcare Equipment About The Role We are looking for an experienced Service Manager to lead service operations for our portfolio of medical devices including Ventilators, ECG Machines, Patient Monitoring Systems, Anesthesia Workstations, and other critical care equipment. The role involves team management, technical support, installation, maintenance, customer training, and ensuring smooth after-sales service. Key Responsibilities - Service Operations & Technical Support - Manage end-to-end service operations for critical care and diagnostic medical equipment. - Lead installation, commissioning, calibration, preventive maintenance, and breakdown support. - Troubleshoot hardware and software issues related to ventilators, ECG, patient monitors, and related devices. - Ensure adherence to safety standards, hospital protocols, and regulatory compliance (ISO, NABH, etc.). - Maintain service documentation, reports, and compliance records. - Team Leadership - Supervise and guide service engineers and field technicians across assigned regions. - Conduct technical training for service teams and hospital biomedical staff. - Assign, track, and close service calls within SLA timelines. - Ensure high service quality and customer experience. - Customer Support & Relationship Management - Act as the primary escalation point for high-priority customer issues. - Conduct site audits, performance reviews, and product demonstrations as needed. - Build and maintain strong relations with hospital administrators, biomedical engineers, and key decision-makers. - Service Business & Inventory Management - Manage spare parts planning, stock levels, and forecasting. - Prepare service quotations, AMCs/CMS, and support service revenue targets. - Monitor service KPIs (response time, resolution time, repeat calls, uptime %, etc.). - Process Improvement - Implement service processes and best practices to improve efficiency. - Monitor equipment performance trends and suggest product improvements. - Ensure service team compliance with company policies and documentation standards. Required Skills & Competencies - Strong technical knowledge of ICU/critical care equipment (Ventilators, ECG, Patient Monitors, Defibrillators, Anesthesia Workstations, etc.). - Excellent diagnostic and troubleshooting abilities. - Team management experience is mandatory. - Good communication and customer-handling skills. - Ability to work under pressure and handle escalation calls. - Proficiency in MS Office, CRM/ERP systems preferred. Best Regards, HR Department, Arunachalam (HR) Drop Your Resume, Whatsapp : 7845538410 email : [Confidential Information]

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