Service Management Experts

3 days ago

Hyderabad India Cognizant Full time

Job Description Join Cognizant's Service Management Team Multiple Roles Open Location: Hyderabad, Bangalore and Pune Department: Service Management / ITSM Apply: https://forms.office.com/r/ziSbpmg6S6 Are you passionate about IT Service Management and ready to drive excellence across enterprise operations Cognizant is hiring for multiple roles in our Service Management Centre of Excellence. If you have experience in ITIL, ServiceNow, and a drive for continuous improvement, we want to hear from you Open Positions & Priority Details - Availability Manager - Ensure IT services meet agreed availability targets. - Design and implement resilience and recovery strategies. - Requirements: 5+ years in IT operations/service management, ITIL Foundation. - Capacity & Performance Manager - Forecast and optimise IT infrastructure and resource utilisation. - Recommend upgrades and scaling actions. - Requirements: 5+ years in IT infrastructure, ITIL Foundation. - Service Catalogue Manager - Own the design and governance of the IT service catalogue. - Coordinate lifecycle management of catalogue items. - Requirements: 5+ years in ITSM/service portfolio, ITIL Foundation. - Change Manager - Oversee planning and execution of IT changes. - Facilitate CAB meetings and risk assessments. - Requirements: 5+ years in ITSM/operations, ITIL Foundation. - Demand Manager - Forecast and manage demand for IT services. - Liaise between business and IT teams. - Requirements: 5+ years in IT portfolio/demand management, ITIL Foundation. - Knowledge Manager - Lead knowledge management strategy and governance. - Oversee content quality and accessibility. - Requirements: 5+ years in ITSM/knowledge management, ITIL Foundation. - Problem Manager - Identify and resolve root causes of recurring incidents. - Drive service stability and improvement. - Requirements: 5+ years in IT support/operations, ITIL Foundation. - Reporting & Analytics Manager - Develop and deliver ITSM performance reports and dashboards. - Analyse service data for actionable insights. - Requirements: 5+ years in ITSM reporting/analytics, ITIL Foundation. - ServiceNow Business Analyst - Gather and translate business requirements for ServiceNow implementations. - Support process improvement and platform governance. - Requirements: 5+ years as Business Analyst, ServiceNow CSA. - Service Request Manager - Manage lifecycle of service requests and drive fulfilment efficiency. - Collaborate with service owners and technical teams. - Requirements: 3+ years in ITSM/service request management, ITIL Foundation. - Configuration Manager (CMDB) - Own the integrity of the Configuration Management Database. - Lead CI discovery and lifecycle controls. - Requirements: 7+ years in ITSM/configuration management, ITIL Foundation. - Incident Manager - Manage IT incident lifecycle for rapid service restoration. - Lead post-incident reviews and improvements. - Requirements: 5+ years in IT operations/support, ITIL Foundation. - Major Incident Manager - Lead response to high-impact incidents and coordinate resolution. - Communicate with executives and facilitate RCA. - Requirements: 6+ years in IT operations/service management, ITIL Foundation.

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