High Salary International Voice Process

3 weeks ago


Pune, Maharashtra, India Ghrs Training Full time
Job Description

Job Description:

- Handle inbound and outbound calls for international insurance customers
- Provide assistance related to policy information, claims, billing, renewals, and documentation
- Understand customer queries and provide accurate, timely solutions
- Update customer records and maintain accurate documentation of interactions
- Ensure compliance with insurance regulations and internal guidelines
- Escalate complex queries to senior support or backend teams as required
- Meet defined performance metrics including AHT, CSAT, and call quality standards
- Maintain a high level of professionalism and empathy in every customer interaction

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