Lead Consultant – Java Application Production Support

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Lead Consultant - Java Application Production Support In this role coordinating with end users fully in French and perform basic troubleshooting to identify the exact issue and work toward technical resolution within the defined SLA Responsibilities Supporting Troubleshooting as needed fixing enhancing business Applications Perform the below activities in close collaboration with geographically distributed Genpact teams manage the client stakeholders Providing Application production support for Genpact scope for TWS IBM Tivoli Work scheduler applications meet the Service commitments SLA KPIs that are part of the agreed contract between Genpact the client Maintain proper integration between CIMNET and the ERP system TWS IBM Tivoli other Genpact scope applications track the data flow between these systems to ensure production data is properly captured in the database on time Learn follow the agreed processes to the T Resolve all L2 L3 level issues and perform regular health check of the applications maintain SLA in resolving the tickets Contribute to Problem management and Change Management including but not limited to bug fix and DR activity Engage in Application Enhancement activities wherever required agreed by Genpact management Contribute to Knowledge Management practices KBAs SOPs including building reusable documents on Bug Fixes redundant issues Database and Server migration activities etc On a need basis get cross-trained on other Genpact scope France applications contribute including but not limited to being a backup Install required Application software for new employees on new devices in the factory Contribute to environment application upgrade patching activities - testing of applicable applications including but not limited to shopfloor applications Contribute-to preparation participate in weekly meetings with the clients to provide updates for his his team s work Take part in the Onsite Offshore Daily stand up to discuss open challenges and issues with the applications and plan to solve them within the defined SLAs Contribute to proactively identifying communicating implementing service improvements Continuous learning adopt to the requirements of the business Be open to work with both French English-speaking teams and stake holders Qualifications we seek in you Minimum Qualifications B E B Tech MCA or equivalent Preferred Qualifications Skills Candidate should be an experienced TWS IBM Tivoli Work scheduler domain and technical expert Good Knowledge in VB6 Java ASP net AWS IBM Tivoli Hands on experience in command-line interface for Unix Linux environment and managing Linux Unix and Windows servers Strong understanding of RDBMS concepts Good knowledge on SQL Server Oracle DB Basic knowledge of GIT Good knowledge on HTML CSS JavaScript jQuery Ability to communicate effectively in English and should have strong customer focus Strong have written and verbal communication skills Flexible to work during European shift hours Flexible to work during weekends off-shift hours on ad-hoc basis for patching migration upgrade activity Willingness to learn all the technology required at work Should be able to handle Business users call manage mentor team Ability to learn and apply new processes and tools Technical understanding of products services and or ecosystem being supported Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training