▷ (30/09/2025) Assistant Manager Rooms Controller

1 week ago

Panaji, India St. Regis Hotels Full time

Assign room according to guest request and preferences whenever possible Pre-register designated guests and prepare key packets Organize and coordinate check-in pre-registration procedures for arriving groups Review Track Accommodate requests for room check-out changes when possible communicate status to appropriate staff Confirm reservations and cancellations Review out-of-order rooms daily Ensure rates match market codes and document exceptions Verify and adjust billing for guests File guest paperwork or documentation Set up process all guest check-ins check-outs Activate room keys Secure valid payment Identify any over-commitments Perform duplicate reservation checks block rooms Run daily reports Follow up with guests to ensure their requests or problems have been met to their satisfaction Receive record and relay messages accurately completely and legibly Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Coordinate tasks and work with other departments Serve as a departmental role model Develop and maintain positive working relationships with others support team to reach common goals Comply with quality assurance standards Stand sit or walk for an extended period of time Enter and locate information using computers and or POS systems Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONSEducation High school diploma or G E D equivalent Related Work Experience Less than 1-year related work experience Supervisory Experience No supervisory experience License or Certification NoneAt Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law Combining timeless glamour with a vanguard spirit St Regis Hotels Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world Beginning with the debut of The St Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility as well as our signature Butler Service We invite you to explore careers at St Regis In joining St Regis you join a portfolio of brands with Marriott International Be where you can do your best work xe2x80x8b begin your purpose belong to an amazing globalxe2x80x8b team and become the best version of you

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