▷ 3 Days Left Team Manager

2 days ago

Pune, India Gallagher Service Center LLP Full time

Job Description Job Description: This position will serve as a key member of the Non voice Service Team of Gallagher Service Center LLP. Will be reporting to the Process Manager. This position will require an individual who has a previous and demonstrated ability of success in - Proven people management skills - Service delivery This position will require the ability to motivate, instill accountability and achieve results. This position will require monitoring the effectiveness of a team of Process Associates. This position will require the ability to prepare MIS reports. This position will require the ability to interact with Customers and manage their queries. This position will require providing day-to-day coordination on the activities of the team. This position will require attending and responding to written/electronic correspondence. Candidate should have been in a Assistant manager /Team leader role, on papers for at least 2 years Should have exposure to handling 15-20 FTEs Should be only from an international non voice background. Specifications (Skill set): Graduate/Post Graduate (Preferably Commerce). Good academic record (50% or above). Excellent communication skills (Verbal and Written). Strong analytical skills Minimum 7 years of post qualification experience in BPO/KPO industry

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