Senior Technical Account Manager

SOTI is committed to providing its employees with endless possibilities learning new things working with the latest technologies and making a difference in the world Job Title Enterprise Mobility Consultant Location Gurgaon Who We Are At SOTI we are committed to delivering best in class mobile and IoT device management solutions We are looking for out of the box thinkers that appreciate the art of creating great software To us being visionary is more important than doing things the way they ve always been done What We re Looking For Our people are our most important resource SOTI s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership Employees are driven to make an impact offer a unique value and most importantly be part of a winning team Reporting to the Team Leader of Professional Services the Enterprise Mobility Consultant will be responsible for implementing supporting managing SOTI s MobiControl Mobile Device Management Software Solution What s in it for you The People - From our humble origins in our founder s basement to our industry leading position today SOTI has worked hard to foster a company culture that we can all believe in A culture that emphasizes personal growth continuous innovation and fun The Growth - Our environment fosters new ideas fresh perspectives and the ability to take them over the goal line SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big The Technology - You ll get the chance to work with leading edge technologies and take on complex and interesting projects as part of highly collaborative and agile teams You will work alongside SOTI s partners which include leading tech giants that will keep you on the cusp of emerging technologies What You ll Do Provide subject matter expertise on the implementation configuration support of SOTI MobiControl Mobile Device Management Software Solutions to meet project deliverables which would include activities such as software installation application configuration testing and pro-actively troubleshoot and resolve issues that arise during implementation if any Hold requirement gathering sessions with clients and provide feedback to the back end software development team to assist in any product fixes enhancements etc Setup and or carry out large scale software migrations and upgrades Assist Support and Pre-Sales teams with technical issues as needed and assist in software quality assurance activities if required including testing and documentation of product issues Investigate issues reported by customers and communicate with internal product development teams to resolve product issues Undertake Discovery Calls with customers to identify opportunities to effectively leverage SOTI Software across their different business units Develop documentation to support the standard implementation and support processes Document all Work Orders and Enterprise Support Cases accurately in a timely manner Strong training skills with ability to train end users on SOTI software in large number of people on site or via phone Log all testing troubleshooting and research done of all known issues workarounds and general information to add to the support knowledge base Act as a designated point of contact for a given set of Enterprise Support customers developing an understanding of the customer s business how mobility is used by their business and their future strategy for mobility Provide consultancy consisting of advice training knowledge-transfer and assistance with modifications to a customers MobiControl deployment on a pre-scheduled basis in collaboration with the customer Acting as a point of escalation for a customer who feels that their support cases are not progressing quickly enough or with the appropriate level of skill as well as provide guidance and assistance as needed to Support team members who require specialized help with a given Enterprise Support customer s environment Advocate for your customers where prioritisation is required at meetings Writing an Annual Technical Review providing a thorough breakdown of the Customer s environment configuration and cases raised with recommendations for improvements Work with assigned customers SOTI Account Manager to generate sales opportunities for your Enterprise Support customers Develop and deliver occasional Webinars for your customers and colleagues on a specialized aspect of SOTI Mobility Management Willingness to travel approx 50 to local and international locations as required Experience You ll Bring Minimum 4 years in advanced technical positions implementation specialist technical support solutions architect direct customer advocacy and engagement experience in post-sales or professional services functions and working in a complex IT environment Strong interest in mobility solid understanding of leading and emerging mobile technologies along with working knowledge of Android Apple Windows Operating Systems Excellent problem solving problem resolution analytical skills A quick learner with the ability to comprehend and explain complex technical concepts to a variety of audiences Solid communication skills along with the ability to build and manage relationships with large enterprises Ability to multitask and balance competing requirements Ability to train a variety of audiences on the use of SOTI software in person or remotely Excellent English verbal and written communication skills is essential for this position Proactive and ability to work with minimal direct supervision Take and lead initiatives to successfully complete assigned projects Hands-on scripting including but not limited to PowerShell JavaScript Pythion etc Experience in MS SQL scripting administration Robust understanding of Networking concepts and principles incl certificates SSL TLS firewalls routing Windows Server administration LDAP AD services troubleshooting About SOTI SOTI is the world s most trusted provider of mobile and solutions with more than 17 000 enterprise customers and millions of devices managed worldwide SOTI s innovative portfolio of solutions and services provide the tools organizations need to truly mobilize their operations and optimize their mobility investments SOTI extends to provide a total flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization At SOTI we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market We offer careers with EndlessPossibilities What are you waiting for Apply today If you want to bring your ideas to life apply at SOTI today Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies In the absence of a signed Services Agreement with agency recruiter SOTI will not consider or agree to payment of any referral compensation or recruiter fee