
Customer Support Analyst
2 days ago
THIS IS A 6-months CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER. We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions. Qualifications: - This requires advanced knowledge of Microsoft Excel software - This requires basic knowledge of Microsoft Word. - Analytical skills to track performance metrics and improve processes. - Organized and detail-oriented with the ability to meet deadlines. - Problem Solving ability. - Experience in customer service. - Strong communication and negotiation skills. - Proficiency with CRM systems. Responsibilities: - Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration. - Process orders promptly after the customer reaches out and sends purchase confirmation. - Coordinate account suspensions for non-response as needed, ensuring proper documentation. - Maintain detailed records of follow-ups and interactions. - Generate reports on: - Number of follow-ups conducted. - Conversion rates from trials to purchases. - Accounts suspended due to non-response. Our large, Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster progressive culture, creativity, and a flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define this global technology leader.
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Customer Support Executive
6 days ago
Malappuram, India Century pool Full timeWe are seeking a highly motivated and customer-centric individual to join our team as a Customer Support Executive. As a key member of our customer support department, you will play a crucial role in ensuring our customers receive exceptional service and assistance. Your primary focus will be to engage with customers, address their inquiries, resolve issues,...
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Hotel Reservation Analyst
2 weeks ago
Malappuram, Kerala, India VOYE HOMES Full time ₹ 2,50,000 - ₹ 3,00,000 per yearDesignation: Hotel Reservation Analyst/OTA AnalystWe are seeking an experienced OTA Analyst to join our team immediately. As an OTA Analyst, your day-to-day tasks will include monitoring and updating the online travel agency platforms, managing reservations and bookings, coordinating with property owners, ensuring accurate and up-to-date property...
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business analyst trainer
2 weeks ago
Malappuram, Kerala, India FINNEXT LEARNINGS Full time ₹ 1,92,000 - ₹ 2,40,000 per yearKey Responsibilities:Training Design: Develop and update training materials, curricula, and programs for business analysis.Classroom Training: Deliver instructor-led training sessions to business analysts, teaching various business analysis techniques, tools, and methodologies.Mentoring: Provide one-on-one coaching and mentoring to business analysts to help...
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Business Analyst
4 weeks ago
Malappuram, India Hancod Digital Full timeAbout Hancod Hancod is an innovation-driven technology company specializing in bespoke solutions for businesses and individual consumers. Our dynamic team is expanding, and we are looking for a talented Business Analyst in driving strategic decisions, improving business processes, and supporting IT project execution. Key Responsibilities: Collaborate with...
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Quality System Analyst
2 weeks ago
Malappuram, Kerala, India Almas Nursing College Full time ₹ 1,20,000 - ₹ 1,80,000 per yearJob Title: Quality System AnalystDepartment: Quality / Quality AssuranceReporting To: Quality Manager / Head of QualityAbout the RoleWe are seeking a Quality System Analyst to support our organization's quality management initiatives. The role involves monitoring, analyzing, and improving processes to ensure compliance with regulatory and internal quality...
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Group Reporting Analyst
3 days ago
Malappuram, India Tag Full timePosition Summary:The Group Reporting Analyst will be part of Tag’s Group Reporting Team, responsible for delivery of robust, accurate and timely financial reporting, budget, forecast and cashflow reporting. The team is integral to providing insight and analysis on historical performance to help drive profit, customer growth and improving operational...
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Fraud & Risk Analyst
3 weeks ago
Malappuram, India EXL Full timeJob Description: We are seeking a motivated and detail-oriented Fraud & Risk Analyst to join our team. The ideal candidate will assist in identifying and mitigating fraudulent activities, analyzing transaction data, and supporting the overall risk management process.Responsibilities:Monitor and analyze transaction data to identify potential fraud...
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Customer Support Specialist
14 hours ago
Malappuram, KL, IN Paddypro Ventures Full timeCustomer Support Respond to customer inquiries via phone email and chat Provide accurate information about products services and orders Resolve customer issues complaints or requests ensuring customer satisfaction Follow up with customers to ensure issues are fully resolved and feedback is collected Vendor Support Act as the main point of contact for vendors...
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Sales Analyst
4 weeks ago
Malappuram, India Kiwi Premium Icecream Full timeLocation:Chelembra PO, Kinfra Techno Industrial Park, Kakkanchery – Candidates nearby preferred Job Summary We are looking for a detail-oriented and analyticalSales Analystto support and oversee the marketing team. You will monitor team performance through the company's sales & attendance app, generate reports, analyse sales trends, and provide actionable...
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Senior Supply Chain Trainer
3 weeks ago
Malappuram, India Tek Support Full timeJob Title: Supply Chain TrainerLocation: RemoteJob type: Part-timeJob Summary:We are seeking an experienced Supply Chain Trainer to design, develop, and deliver training programs across demand planning, procurement, inventory management, vendor management, logistics, ERP systems, and cost control. The trainer will play a vital role in building capabilities...