Server Hardware Engineer

2 weeks ago

Surat, India Aforeserve Full time

Job Description We are seeking a skilledField Server Engineerto provide on-site support and maintenance for enterprise-grade HP servers and storage systems. The ideal candidate will have hands-on experience managing hardware-related service calls, particularly withHP ProLiant DL360/DL380,3PAR,Apollo,Synergy, andHP Tape Libraries. Key Responsibilities: - Perform on-site diagnostics, hardware troubleshooting, and repair of HP server and storage systems. - Handle support calls forHP ProLiant Servers (DL360/DL380),HP 3PAR Storage,HP Apollo,HP Synergy, andHP Tape Libraries. - Replace server components (motherboards, drives, power supplies, memory, etc.) and perform firmware upgrades. - Collaborate with HP supportand logistics to ensure timely resolution of hardware issues. - Maintain documentation of service calls, parts used, and issue resolution details. - Provide guidance and technical assistance to clients on server and storage systems. - Ensure service-level agreements (SLAs) and client satisfaction targets are consistently met. Requirements: - Proven experience in handling hardware calls and support for HP servers and storage. - Strong understanding ofserver architecture,RAID configuration, andSAN/NAS storagesystems. - Hands-on experience with HP tools and diagnostics (e.g., Insight Diagnostics, SmartStart, iLO). - Familiarity with data center environments and cabling standards. - Excellent problem-solving and customer service skills. - Willingness to travel to client locations as needed. - Relevant certifications (HP ASE, CompTIA Server+, or similar) are a plus. Preferred Qualifications: - 1+ years of experience in server and storage hardware support. - Prior experience working with enterprise-level clients. - Ability to work independently under minimal supervision.

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