Service Management Practice Enablement Lead

About the Role In this opportunity as Service Management Practice Enablement Lead you will Responsible for the enablement continual improvement and ongoing tactical and strategic governance of multiple often related ITIL-based Practices Enables the Practice Owners in the successful management and execution of the service management practice to enable a better service and support experience Better position the practices lead process improvement activities and coordinate the proper use and adoption of service management processes across all service delivery areas Subject matter experts in all or many of the service management practices processes Provide technical guidance expertise on the service management technology used to enable and automate the practice Consulting and advice to the Practice Owners to help establish and develop the practice adopt methods and techniques Provides an integrated and holistic view of practices and processes and why they are important in the TR services ecosystem Ensures practice-related training and resources are provided to the practice leads Evangelize and promote the proper use of the practice representing all 4 dimensions of service management Work closely with the service management product owner to ensure product direction and improvements are carried out Enable the proper use and prioritization of an integrated continual improvement register and governance the practices Conduct process value stream mapping identify key integrations and dependencies provide process design services and process maturity assessments as well as recommendations for improvement About You You re a fit for the role of Service Management Practice Enablement Lead if your background includes Advanced knowledge of ITIL 4 frameworks particularly the Managing Professional and Strategic Leader schemes Strong verbal and written communication skills Experience with ServiceNow modules and integrations Thought leadership in service management and a mindset for continual improvement Strong governance skills and ability to influence without direct authority Familiarity with frameworks like DevOps Lean Agile Agile Service Management and Site Reliability Engineering Govern and improve multiple ITIL-based service management practices Support Practice Owners in managing and executing service management practices effectively Lead process improvement initiatives and ensure proper adoption of service management processes Serve as a subject matter expert in service management practices and processes Provide technical guidance on service management technology and automation LI-SS5 What s in it For You Hybrid Work Model We ve adopted a flexible hybrid working environment 2-3 days a week in the office depending on the role for our office-based roles while delivering a seamless experience that is digitally and physically connected Flexibility Work-Life Balance Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance Career Development and Growth By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing Culture Globally recognized award-winning reputation for inclusion and belonging flexibility 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