Customer Service Advisor

1 week ago

Kolkata, India Jobted IN C2 Full time

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role We are seeking for Customer Service Advisor(International) to join our team. The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues effeciently, and ensuring customer satisfaction through effective communication and problem sloving skills.In this role you will play a key role in: - Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements. - Engage customers in meaningful conversations to promote products/services or gather required information. - Achieve daily/weekly/monthly Targets and conversion targets. - Handle objections professionally and escalate complex issues when necessary. - Collaborate with team leads and quality analysts to improve call quality and performance. - Ensure compliance with company policies and US calling regulations Your Profile Bachelor’s degree or equivalent. 1–2 years of experience in outbound calling, preferably for US clients. Open to Work from Office Excellent verbal communication and interpersonal skills. Familiarity with CRM tools and call centre software. Ability to work night shifts and adapt to US time zones. Goal-oriented with a positive attitude and strong work ethic. Knowledge of International culture and customer behaviour. What you'll love about working here - You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. - We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work. - At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

  • Customer Services Advisor

    2 days ago

    Kolkata, West Bengal, India MAX LIFE INSURANCE COMPANY Full time

    This is a part-time remote role for an Insurance Advisor. The Insurance Advisor will be responsible for providing insurance and financial advice to clients, identifying their needs and proposing suitable policies, and maintaining relationships with existing clients. The Insurance Advisor will also be responsible for providing excellent customer service and...

  • Customer Service Advisor

    2 days ago

    Kolkata, India Shree Automotive Pvt. Ltd Full time

    Basic **assessment of vehicles **, including collision impact assessment. - Knowing and implementing the manufacturer’s and dealership’s policies on car service - including **interval recommendations, warranty & insurance, repair and maintenance details, oil changes, spare part details, costs and prices, timelines **, etc. - **Booking appointments **,...

  • Service Advisor

    4 days ago

    Kolkata, India SHAH DISTRIBUTORS Full time

    Urgently Require an Automobile Service Advisor for a renowned automobile company in Beckbagan and Kalitala location Qualification - ITI/ Diploma/ Degree Experience: - Freshers / Minimum 1 Year experience in any Automotive Service Centre as service advisor. Responsibilities: - Greet customers and offer excellent customer service from intake to release of...

  • Customer Service Support Advisor

    2 weeks ago

    Kolkata, West Bengal, India BT Group Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Customer Service Support AdvisorJob Req ID: 49711Posting Date: 1 Sept 2025Function: BT contact centresUnit: Finance & Business ServicesLocation:Rajarhat, Kolkata, IndiaSalary: within budgetWhy this job mattersThe Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise...

  • Customer Service Support Advisor

    2 weeks ago

    Kolkata, West Bengal, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 38888- Posting Date: 21 Oct 2024- Function: Customer Service- Unit: Finance & Business Services- Location: DLF IT Park,Phase II, IIF/1, Kolkata, India- Salary: competitive**Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success...

  • Customer Service Support Advisor

    2 weeks ago

    Kolkata, West Bengal, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 48463 - Posting Date: 28 Jul 2025 - Function: BT contact centres - Unit: Finance & Business Services - Location: Rajarhat, Kolkata, India - Salary: competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through...

  • Customer Service Support Advisor

    2 weeks ago

    Kolkata, West Bengal, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 42013 - Posting Date: 13 Jan 2025 - Function: BT contact centres - Unit: Finance & Business Services - Location: DLF IT Park,Phase II, IIF/1, Kolkata, India - Salary: Competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value and...

  • Customer Service Support Advisor

    2 weeks ago

    Kolkata, West Bengal, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 44684 - Posting Date: 10 Mar 2025 - Function: BT contact centres - Unit: Finance & Business Services - Location: DLF IT Park,Phase II, IIF/1, Kolkata, India - Salary: competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value and...

  • Customer Service Support Advisor

    2 weeks ago

    Kolkata, West Bengal, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 50994 - Posting Date: 24 Sept 2025 - Function: BT contact centres - Unit: Finance & Business Services - Location: DLF IT Park,Phase II, IIF/1, Kolkata, India - Salary: within budget **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value...

  • Customer Service Support Advisor

    2 weeks ago

    Kolkata, West Bengal, India BT Group Full time

    **Customer Service Support Advisor**: - Job Req ID: 41643 - Posting Date: 18 Dec 2024 - Function: BT contact centres - Unit: Finance & Business Services - Location: DLF IT Park,Phase II, IIF/1, Kolkata, India - Salary: Competitive **Why this job matters**: The Customer Service Advisor 2 assists customers across all channels, delivering customer value and...