Account Manager

3 days ago


Chandigarh India CrossML Pvt Ltd Full time

Job Description

Account Manager

Role Overview
We are seeking a proactive and client-focused Account Manager to strengthen relationships with our existing customers, ensure contract renewals, and identify upsell opportunities. The role requires a balance of relationship management, consultative selling, and cross-functional collaboration to deliver value from our AI-driven solutions.

Key Responsibilities

Client Relationship & Retention
Act as the primary point of contact for assigned clients, building trust and long-term partnerships.
Ensure client satisfaction, leading to smooth renewals and reduced churn.
Conduct regular business reviews (QBRs/MBRs) with clients to showcase ROI and success stories.

Upsell & Expansion
Identify opportunities to upsell new AI modules, features, and complementary solutions.
Collaborate with pre-sales and product teams to design proposals tailored to client needs.
Meet or exceed upsell and expansion revenue targets.

Client Insights & Feedback
Collect structured client feedback and share it with R&D and Pre-Sales to influence product roadmap.
Track client use cases and adoption patterns to identify gaps and improvement opportunities.
Act as the client's advocate within the organization, ensuring their needs are prioritized.

Cross-Functional Collaboration
Work closely with Sales, Marketing, and Delivery teams to ensure client expectations are met.
Provide market insights and competitor intelligence gathered from client conversations.
Support pre-sales in preparing case studies, references, and success stories.

Value-Added Tasks
Build client success playbooks for repeatable engagement and retention strategies.
Develop industry-specific account growth strategies (AI adoption in BFSI, Healthcare, Manufacturing, etc.).
Track renewal risk signals (low usage, unresolved tickets, delayed payments) and implement retention measures.
Support thought-leadership initiatives by engaging clients in webinars, case studies, and joint PR.

Requirements

46 years of experience in account management, client success, or enterprise sales (preferably B2B SaaS/AI/Tech).
Strong communication, negotiation, and relationship-building skills.
Proven track record of driving renewals and upsell revenue.
Ability to understand technical solutions and translate them into business value.
Comfortable engaging with senior stakeholders (CIOs, CTOs, Heads of Innovation).
CRM proficiency (Salesforce, Zoho, HubSpot, or similar).

Benefits

- Medical Insurance: Comprehensive coverage for your well-being.

- Paid Time Off: Time to relax and recharge.

- Learning Opportunities: Access to specialized training programs in AI/ML and QA automation to boost your skills.

- Career Growth: After a successful 6-month internship, you may transition to a permanent role with a 5-day work week and a performance-based increment.

- Supportive Environment: Work alongside experienced professionals in a culture that values innovation and continuous learning.


  • Asst. Manager

    5 days ago


    Chandigarh, India Modern Automotives Ltd Full time

    Job Description Division/Department: Accounts & Finance Location: RO, Chandigarh. Job Title: Asst. Manager/ Dy. Manager Reports to: Chief Financial Officer Title: AM/DM-Accounts & Finance Type of position: Permanent Salary: - 6-7 Lac CTC/ Annum Responsibilities - To deal with Banks & Government authorities. - Elicit and analyze proposals for banking and...

  • Accounts Manager

    2 weeks ago


    Chandigarh, Chandigarh, India RAFFLES EDUCITY(I) PVT LTD Full time ₹ 42,00,000 - ₹ 54,00,000 per year

    Job SummaryWe are looking for a passionate and solution-oriented Senior Accounts Manager to be responsible for multiple client accounts. The Senior Account Manager responsibilities include maintaining a thorough knowledge of our business and offerings. To be a Senior Accounts Manager, you should be able to manage and develop your accounts and ensure client...

  • Account Manager

    2 weeks ago


    Chandigarh, India Apicap Scientific Full time

    Company Description Apicap Scientific is responsible for the distribution of Biotronic CRM and Vascular Business in designated hospitals of the Upper North. The company also manages the distribution of Concept Medical and Envision Scientific products within the same region. At Apicap Scientific, our mission is to deliver top-quality medical products and...

  • Accounts Manager

    2 weeks ago


    Chandigarh, India ELEVATE WORKFORCE Full time

    POSITION: ACCOUNTS MANAGER EXP: 7 YEARS MINIMUM INDUSTRY: REAL ESTATE SALARY: UP TO 1 LACS JOB LOCATION: CHANDIGARH M: Job Description:We are looking for an experienced Accounts Manager with a strong background in real estate accounting. The ideal candidate should be trustworthy, loyal, and detail-oriented, capable of handling all financial operations...

  • Accounts Manager

    6 days ago


    Chandigarh, Chandigarh, India ELEVATE WORKFORCE Full time ₹ 9,00,000 - ₹ 10,80,000 per year

    POSITION: ACCOUNTS MANAGEREXP: 7 YEARS MINIMUMINDUSTRY: REAL ESTATESALARY: UP TO 1 LACSJOB LOCATION: CHANDIGARHM: Job Description:We are looking for an experienced Accounts Manager with a strong background in real estate accounting. The ideal candidate should be trustworthy, loyal, and detail-oriented, capable of handling all financial operations including...

  • Accounts Manager

    2 weeks ago


    Chandigarh, India Intelliworx Consulting Full time

    Senior Accountant Job Description A Senior Accountant is a highly skilled and experienced professional responsible for overseeing and managing the daily financial operations of a company. This role is critical for ensuring the accuracy and integrity of financial data and reports, as well as for providing strategic financial insights to management. The Senior...

  • Accounts Manager

    7 days ago


    Chandigarh, Chandigarh, India Intelliworx Consulting Full time ₹ 38,40,000 - ₹ 60,00,000 per year

    Senior Accountant Job DescriptionA Senior Accountant is a highly skilled and experienced professional responsible for overseeing and managing the daily financial operations of a company. This role is critical for ensuring the accuracy and integrity of financial data and reports, as well as for providing strategic financial insights to management. The Senior...

  • Account Manager

    4 days ago


    Chandigarh, Chandigarh, India Lookmyticket Tours & Travels Pvt Ltd Full time ₹ 2,50,000 - ₹ 4,00,000 per year

    We are seeking a detail-oriented and experienced Accountant to join our team. The ideal candidate will be responsible for managing financial records, preparing reports, ensuring compliance with accounting standards, and supporting the finance department with day-to-day operations.Key Responsibilities:Maintain accurate financial records, ledgers, and books of...

  • Account Manager

    14 hours ago


    Chandigarh, India CrossML Private Limited Full time

    Account Manager Role Overview We are seeking a proactive and client-focused Account Manager to strengthen relationships with our existing customers ensure contract renewals and identify upsell opportunities The role requires a balance of relationship management consultative selling and cross-functional collaboration to deliver value from our AI-driven...


  • Chandigarh, India UNIQUE CARRIERS PVT LTD Full time

    Managing and overseeing the daily operations of the accounting department Monitoring and analyzing accounting data and produce financial reports or statements Establishing and enforcing proper accounting methods, policies and principles Monitor and analyze accounting data and produce financial reports or statements Establish and enforce proper accounting...