guest relation executive

5 days ago


Panjim Panaji, India Seven Consultancy Full time

Job Description Roles & Responsibilities: - Provide upscale guest service experiences throughout their stay. - Greet clients warmly upon arrival and assist with check-in/check-out procedures. - Monitor daily bookings and ensure assigned rooms are prepared prior to check-in. - Coordinate luggage collection, storage, and delivery. - Handle financial transactions and reservations accurately. - Respond promptly to guest requests, including in-room dining and special services. - Actively listen to and resolve guest complaints to ensure a positive experience. - Provide personalized services to special guests, including elderly, children, disabled, and VIPs. - Communicate effectively between guests and staff and ensure follow-up on concerns. - Inform guests of hotel services, amenities, and programs, promoting all conveniences offered.



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