Guest Service Associate

2 weeks ago

Hyderabad India Novotel Hotels Full time

Job Description Company Description Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport. The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres. The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east). GENERAL INFORMATION Address Rajiv Gandhi International Airport, Shamshabad, Hyderabad, Telangana, India, Pin -500108 Telephone number: +91 (0) 40 6625 0000 Website: https://all.accor.com/hotel/6687/index.en.shtml Job Description Primary Responsibilities - Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. - Welcome the guests by greeting them as per the standards. - Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management People Management - Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. - Ensure to attend to guest complaints, requests or inquiries regarding the food and services. - Establish and maintain seamless co-ordination & co-operation with all departments of Novotel, Hyderabad to ensure maximum cooperation, productivity, morale and guest service. Operational Management - Responsible for set up of all operating equipment's and ensure to inspect linen, and condiments before the service. - Ensure to be familiar with all dishes on the menu. - Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival - In the absence of the Food & Beverage Supervisor ensure to take guest orders, advice guests on specials menu options. - Ensure to be familiar with the property lay out, fire exits and elevator locations. - Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Supervisor. Qualifications Knowledge and Experience - Secondary / High school education / Hotel Management Degree - Additional certification(s) in Food & Beverage will be an advantage - Good reading, writing and oral proficiency in English language - Ability to speak other languages and basic understanding of local languages will be an advantage - No experience is required Competencies - Good communication and customer contact skills - Service oriented with an eye for details - Ability to work effectively and contribute in a team - Self-motivated and energetic - Must be well-presented and professionally groomed at all times

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