Application Manager

5 days ago

Gurgaon, Haryana, India Axa XL Full time
Job Description

Essential Responsibilities:

- Provides vision and goals for team.
- Guides developers and support teams on product direction, project execution, issue resolution, and provides escalation framework via governance.
- Work to educate customers on best use of product and support sympathetic change to the product, clearly articulating trade-offs and risks.
- Challenge requirements to ensure they are in alignment with product design and architecture.
- Work with business and information security to identify security risks and finding solutions, including risk acceptance.
- Support internal and external audits to ensure services are delivered in a controlled fashion without undue risk to the company.
- Manage service levels to ensure all commitments are met and any variances mitigated to reduce impact on overall cost, schedule, quality for business needs.
- Work with Technical Architect in defining, analyzing, planning, measuring and improving product availability and continuity.
- Identify and prioritize proactive maintenance action items.
- Review and prioritize product defects.
- Identify and champion improvement opportunities.
- Raise Statements of Work and/or Service Level Agreements with application development vendors for specific development changes with input from Program/Project Managers, Analysts, Solution Architects, and Product Owners.
- Implement SLA / KPI alignment across the full SDLC for each SOW / SLA.
- Maintain positive relationship with suppliers in pursuit of company's best interests.
- Estimate work requests at various levels of confidence and manage estimates against actuals to ensure change controls are appropriately managed.
- Manage risk to deliver on service levels commitments and project milestones.
- Serve as a point of escalation for risks and issues.
- Govern internal change processes and development documentation.
- Balance demand and capacity.
- Work to minimize impact of changes to project costs/PL.
- You will report to the Delivery Lead.

Required Skills and Abilities:

- Proficient with multiple application delivery models including Agile, iterative, and waterfall.
- Able to develop Knowledge Management strategy for applications.
- All outsourced work performed on applications in the group performed under a fully vetted contract in alignment with Procurement processes, including Security and Legal requirements.
- Solutions implemented address company security requirements.
- Expert level experience in planning and executing complex, large scale initiatives or operational area.
- Budget, supply, and resource management for IT application development services.
- Significant leadership experience (8+ years) in IT with knowledge/skills for leading multi-disciplined technology teams.
- Effective communication skills, particularly on key matters relating to the application grouping to stakeholders.
- Risk identification and mitigation.

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