Order Support Specialist

Order Support Specialist The Global Order Fulfillment team supports all aspects of order management for the Legal business The role will be responsible for supporting projects to improve our customer experience metrics as well as providing analysis and reporting on various business metrics including accounts receivable aging project profitability billing compliance revenue backlog and operational performance metrics such as lead time cost per order average handle time etc This position will also provide support to sales operations by developing dashboards and reports related to pipeline health win rates deal sizes sales cycle times quota attainment percentage etc About the Role In this opportunity as Order Support Specialist you will Manage multiple internal and external stakeholders to ensure that orders are processed accurately and in a timely manner Work closely with sales teams to understand their needs and priorities Provide regular updates to leadership on key initiatives and milestones Collaborate with cross-functional teams to resolve issues and implement improvements Analyze data to identify trends and opportunities for improvement Develop reports and dashboards to track progress and communicate results effectively Monitor KPIs and take corrective action when necessary Contribute to strategic planning and project management efforts Stay abreast of industry developments and best practices Assist in developing training materials and processes About You You re a fit for the role of Order Support Specialist if your background includes Bachelor s degree or equivalent work experience required Minimum 1 year of relevant work experience preferred Proven ability to manage complex projects and priorities simultaneously Excellent communication and interpersonal skills Ability to collaborate effectively across different departments and levels of the organization Strong analytical and problem-solving skills Proficiency in Microsoft Office Suite particularly Excel and PowerPoint Knowledge of CRM systems and order management software preferred Demonstrated success working in a fast-paced environment Adaptable to changing circumstances and willing to learn new technologies quickly LI-SS3 What s in it For You Hybrid Work Model We ve adopted a flexible hybrid working environment 2-3 days a week in the office depending on the role for our office-based roles while delivering a seamless experience that is digitally and physically connected Flexibility Work-Life Balance Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance Career Development and Growth By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing Culture Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more We live by our values Obsess over our Customers Compete to Win Challenge Y our Thinking Act Fast Learn Fast and Stronger Together Social Impact Make an impact in your community with our Social Impact Institute We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance ESG initiatives Making a Real-World Impact We are one of the few companies globally that helps its customers pursue justice truth and transparency Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions We serve professionals across legal tax accounting compliance government and media Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news We are powered by the talents of 26 000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them Sound exciting Join us and help shape the industries that move society forward As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace We also make reasonable accommodations for qualified individuals with disabilities and for 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