Managed File Transfer Application Support Engineer

Managed File Transfer MFT Application Support Engineer The ideal candidate for this role will have operations application support and development experience across hybrid cloud and on-prem environments consisting of AWS Linux and Windows The role will support an existing MFT application support team and bring development and SRE experience to help implement automation to improve efficiency and productivity across our services and applications while also decreasing manual error prone processes Task and Responsibilities Provide 2nd line of application support across a large variety of enterprise File Transfer Go-Anywhere MFT Observability BigPanda and Workload Scheduling Tools Control-M Own and drive incidents and problems to completion for our services and applications including log analysis engagement of vendor support and team representation during major incident calls Participate in weekly on call rotation to provide 24x7 support Work closely and in partnership with various operational support teams development teams project managers vendors and internal clients Handle and supervise our tooling and servers performance and efficiency Check control modify and apply security settings following the principal of the least privileges document deviations on operating system services and applications Support implementation of change requests related to our services and applications Installation of Linux and Windows operating system patches on a quarterly cycle Participate in DR exercises involving our services and applications Provided DevOps support in an operational role Qualifications Post Graduate 5 or more years of Application Support Experience Logic based automations using APIs MS Flows Workflows and RPAs Stay up to date with industry trends ITIL foundation certification preferred Competences and Behaviors Highly self-motivated with the ability to identify areas of focus and address new challenges Must be able to communicate effectively and build confirmed relationships with individuals at all levels in multiple geographies and business functions Strong oral written and presentation abilities - able to convey topics to different collaborators Ability to work within a sophisticated and fast paced international environment Ability to build rapport with other team members and relevant teams Drive innovation and standard methodology Strive for standardization and simplification in all aspects of work Technical Skills Required Goanywhere Managed File Transfer MFT Alert Aggregation Tools - BigPanda Scripting Languages - Python Perl PowerShell Bash Shell Windows Batch Ansible Terraform Cloud Computing - AWS Azure Nice to have Operating Systems - Linux Windows Servicenow Cloud Based Monitoring Capacity Management - DataDog Schedulers - BMC Control-M Event Monitoring Tools - BMC TrueSight HP Operations Bridge Manager OBM Systems Monitoring Tools - Nagios SCOM Soft Skills Requirements Partnership Customer Orientation Intercultural Sensitivity Value Orientation Ability to multi-task and balance multiple assignments simultaneously while focusing on delivery quality Ability to use initiative when needed LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth Together we are aiming to achieve this growth by accelerating the just transition to net zero enabling growth of the green economy and creating inclusive economic opportunity LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyones race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs Please take a moment to read this carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what its used for and how its obtained If you are submitting as a Recruitment Agency Partner it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice