Senior Manager, Program Management

Senior Manager, Program Management (Operations/Transition)– Hyderabad, India

Are you ready to join a team in a global company? Are you an innovative person who is passionate about Transformation and building site strategy? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Senior Manager, Program Management – Hyderabad TEC.

Western Union powers your pursuit.

This role, Senior Manager, Program Management – Hyderabad TEC is responsible for providing project and program management support to the Director, Strategy & Operations Head of India TEC's Strategy, Transformation and Governance, across all areas of responsibility within Technology and working with key senior stakeholders in India, the region and globally.

Role Responsibilities

Program Execution:

- Govern program plan for the end-to-end delivery of the workforce transformation program, encompassing Internal Function (Technology, HR, TA, facilities, Physical Security, Facilities, Compliance) and Vendor Organization
- Maintain comprehensive program roadmap, detailed project plans with clear dependencies, and robust risk mitigation strategies
- Proactively identify, track, and resolve complex dependencies and systemic impediments across Internal Function teams and Vendor Organization
- Oversee vendor program management resources, including those operating under Build-Operate-Transfer models, ensuring alignment with program objectives and deliverables
- Establish and maintain a rigorous program governance framework, ensuring adherence to compliance and regulatory requirements
- Co-create and implement a comprehensive change management strategy to ensure successful adoption of the transformation program across the organization

Matrixed Team Collaboration & Communication:

- Facilitate seamless collaboration and communication across a highly matrixed, global team, including Internal onsite and offshore resources and Vendor Organization
- Drive alignment and consensus among vertical track stakeholders, including functional heads, and external vendor
- Develop and deliver clear, concise, and timely program status updates to all stakeholders, including executive-level reports
- Identify and address communication gaps, proactively manage issues, and provide support to teams navigating conflicting priorities

Planning & Delivery:

- Lead the planning and execution of program phases, ensuring alignment with strategic objectives and timelines
- Partner with functional leaders to define and prioritize program deliverables, ensuring a focus on delivering measurable business value
- Oversee the development and tracking of transition plans
- Coordinate with HR and TA teams to ensure smooth transition of workforce, and that the new workforce model is being implemented correctly
- Coordinate with facilities and physical security teams to ensure the physical infrastructure is ready for the changing workforce
- Workforce Management
- Manage workforce plans with functions
- Manage transitions to consolidate vendor staff
- Manage transfers to BOT

Financial & Compliance Oversight:

- Manage program budgets and financial resources, ensuring adherence to financial governance and reporting requirements
- Ensure that all financial and compliance requirements are being met by the vendors involved in the BOT model

Mentoring and Best Practices:

- Provide expert advice, coaching, and mentorship to project managers and team members.
- Drive the adoption of best practices in program management, change management, and vendor management

Role Requirements

- 12+ years of progressive experience in program management, with a proven track record of leading large-scale, complex transformation programs
- Extensive experience managing programs involving technology, HR, talent acquisition, facilities, physical security, compliance, and financial governance
- Demonstrated expertise in managing vendor relationships, including Build-Operate-Transfer
- Strong understanding of change management principles and methodologies
- Proven ability to lead and motivate cross-functional, global teams in a matrixed environment
- Excellent communication, presentation, and stakeholder management skills
- Experience working in agile, waterfall, and hybrid project management environments
- Proficiency in project management tools, such as Jira, Jira Align, and Confluence
- PMP, Agile, SAFe, or other relevant certifications are highly preferred
- Experience with onsite and offshore teams
- Experience with large scale work force transformation

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers' experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

- Employees Provident Fund [EPF]
- Gratuity Payment
- Public holidays
- Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
- Annual Health Check up
- Hospitalization Insurance Coverage (Mediclaim)
- Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
- Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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