Automation Services Manager

Some careers have more impact than others If you re looking for a career where you can make a real impression join HSBC and discover how valued you ll be HSBC is one of the largest banking and financial services organisations in the world with operations in 62 countries and territories We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions We are currently seeking an experienced professional to join our team in the role of Automation Services Manager Business Risk Complaince Principal responsibilities Manage a team of Digital Automation Engineer to deliver digital automation solutions within scope timeline and budget As the lead engaging stakeholders to understand their digital and automation needs Perform opportunity assessment and Proof of Concept for new use cases Propose and align solution design based on business requirements and future state processes with project stakeholders Formulate project business case present the project and solution design in governance meetings Responsible for the End-to-End delivery of digital and automation solutions with Power Platform capabilities such as Power Apps Power Automate Power Automate Desktop Power BI etc as well as relevant approvals and governance processes in accordance with HSBC standards Support the operation of Power Platform CoE or other relevant governance bodies in HSBC such as reviewing new business cases solution design POC trouble shooting platform related new features issues Collect and summarise feedbacks and improvements areas of delivery model from stakeholders to enable continuous improvement As the Lead Trainers in Citizen Programme Qualifications General Proven successful track record in a similar role with strong project management skill in working with high performing teams and Subject Matter Experts globally Ability to problem solve clearly articulate requirements and implement and drive delivery Excellent interpersonal skills and comfortable dealing with complex stakeholder groups With the ability to present technical details to a non-technical audience Ability to communicate effectively and with sufficient gravitas and prominence to influence key stakeholders Must be well organised and able to multi-task effectively and efficiently Able to work independent with limited supervision Fast learner Able to accommodate to complex environment and stakeholder groups Strong written and verbal communication skills required Fluency in English is a must Chinese Cantonese and Mandarin is a plus Familiarity with CoE operation is a plus Familiarity with Wholesale Banking industry is a plus Technical Skill Strong knowledge and proven successful track record in Power Platform and or RPA technologies and their use case assessment implementation delivery lifecycle Good understanding of System Development Lifecycle SDLC and Agile delivery approach Sound solution design experience with the ability to architect and explain complex system and database interactions including data flow common interfaces APIs etc Knowledge of architecture is a definitely a plus With hands on experience on one of below Power Platform capabilities or any market leading automation digital tools Power Apps Power Automate Power Automate Desktop Power BI RPA e g Blue Prism UiPath Automation Anywhere VBA Proficient in MS Office Teams Confluence Jira and or Monday com Knowledge of other programming languages is a plus Applicants should have an IT CS Tech background with either a relevant bachelor s degree or 4 years of relevant experience Applicants own any certificates below is highly preferable Power Platform Solution Architect Expert Exam PL-500 Microsoft Power Automate RPA Developer Blue Prism Developer Exam AD01 Project Management Professional PMP or PRINCE SAFe Product Owner and Product Manager Certification You ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued respected and opinions count We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc We consider all applications based on merit and suitability to the role Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website Issued By HSBC Electronic Data Processing India Private LTD