Cse (customer Support Executive)

3 weeks ago

Chittaurgarh RJ IN Mukta A2 Cinemas Ltd Full time

Job Title Customer Support Executive Location Mukta A2 Cinema Ltd Reports to Customer Service Manager or Operations Manager Key Responsibilities Customer Inquiries and Support Respond to customer inquiries via phone email social media or in-person regarding movie schedules ticketing promotions and general cinema information Provide clear and accurate information about showtimes movie details booking procedures and available services Assist customers with online bookings troubleshooting issues with the website or app and guide them through the booking process Issue Resolution Handle customer complaints or concerns ensuring issues are addressed and resolved promptly and effectively Deal with any problems related to ticketing e g refunds exchanges and coordinate with the appropriate departments to resolve issues Ensure customer satisfaction by going the extra mile to provide assistance and solutions Ticketing Support Assist with ticket purchases including both in-person at the box office and online platforms Process refunds exchanges and any adjustments to bookings in accordance with cinema policies Handle customer queries about pricing loyalty programs or special promotions Customer Experience Ensure customers have a seamless and positive experience from entry to exit including guiding them to their theaters and assisting with seating arrangements if needed Provide assistance in the event of technical difficulties during a screening or any other operational issues Maintain a friendly and professional demeanor reflecting the cinema s commitment to customer service excellence Feedback and Reporting Collect customer feedback through surveys or direct communication to gauge satisfaction and identify areas for improvement Report customer feedback complaints and recurring issues to management to help enhance service offerings Keep accurate records of customer interactions transactions and resolutions Promotions and Marketing Support Promote upcoming movies events loyalty programs and special offers to customers Assist in organizing and executing promotional events or screenings Collaboration with Other Departments Work closely with the box office concession and operations teams to ensure a cohesive and efficient customer service experience Coordinate with technical and operations staff to resolve any in-theater issues e g audio or visual problems Qualifications and Skills Prior experience in customer service or hospitality preferably in a cinema theater or entertainment environment Strong communication and interpersonal skills Ability to manage multiple tasks and handle customer complaints calmly and professionally Basic knowledge of cinema operations ticketing systems and customer service platforms Patience empathy and a problem-solving mindset Ability to work flexible hours including evenings weekends and holidays The Customer Support Executive plays a vital role in ensuring that customers have a positive enjoyable experience at the cinema This role requires a mix of strong customer service skills problem-solving abilities and knowledge of the cinema s operations to support both the company and its guests Job Type Full-time Pay 8 000 00 - 12 000 00 per month Benefits Health insurance Provident Fund Experience total work 1 year Preferred Work Location In person

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