Sales Development Representative

About Last9

Last9 is a unified observability platform for AI Native teams dealing with complex, high-cardinality data that needs to be retained long-term. We unify Metrics, Events, Logs, and Traces in a single solution, enabling comprehensive observability across infrastructure, application, business, and product domains with enterprise-grade APM capabilities. We work with top organizations in India such as Jio, Games24x7, Probo, Zoomcar, Clever Tap, among others.

Role Overview:

As a Sales Development Representative (SDR), you'll be the frontline of our customer acquisition strategy, working directly with our GTM leadership team. You’ll own the entire outbound cycle—from identifying top leads to converting as a deals—helping businesses adopt Last9's observability solutions. This foundational role is ideal for someone with strong communication skills who wants to build a career in technical B2B SaaS sales and you’ll play a key part in shaping our sales motion and fueling our next phase of growth.

What You’ll Do

- Hunt for new business opportunities: Prospect and generate leads within our Ideal Customer Profile (ICP), building a scalable outbound sales motion.
- Research potential clients to understand their infrastructure setup and potential observability needs
- Identify key decision-makers in DevOps, SRE, and infrastructure teams
- Conduct outbound prospecting activities via email, phone, and social media
- Manage inbound leads and conduct initial qualification conversations
- Create and maintain detailed prospect records in our CRM
- Schedule and coordinate product demos between qualified prospects and our sales team
- Follow up systematically with potential clients throughout the sales cycle
- Help potential customers understand how Last9 can address their telemetry and observability challenges
- Track and report on all sales activities and results

Support GTM initiatives and campaigns focused on the observability space

What we’re looking for

- Bachelor's degree in any discipline
- 0-3 years of SDR experience (fresh graduates with strong internships will be considered)
- Excellent written and verbal communication skills
- Ability to quickly learn and explain technical concepts related to observability, monitoring, and infrastructure
- Basic understanding of cloud infrastructure, DevOps practices, and monitoring solutions
- Results-oriented with a proactive attitude and the ability to thrive in a fast-paced, high-growth startup environment. Self-motivated with ability to work independently and as part of a team
- Persistence and resilience in a fast-paced environment
- Familiarity with HubSpot, Apollo, lead generation and outbound campaign tools

Preferred Skills

- Prior experience in a customer-facing role, particularly in a technical field
- Familiarity with DevOps, SRE, or IT operations terminology
- Knowledge of B2B sales processes and methodologies
- Experience with CRM systems and sales engagement platforms
- Familiarity with LinkedIn Sales Navigator or similar prospecting tools
- Understanding of observability platforms, OpenTelemetry, or Prometheus
- Ability to understand and communicate value propositions around technical products

Why Join Last9

- Direct mentorship from GTM leadership
- Clear career progression path in technical SaaS sales
- Competitive base salary + performance-based incentives
- Tons of learning, fast career growth, and leadership opportunities as we scale.
- Opportunity to travel to the US for industry events and conferences.
- Work with cutting-edge technology in a high-growth market
- Dynamic startup environment with visibility to leadership
- Collaborate with an experienced team passionate about solving complex technical challenges

Last9 is an equal-opportunity employer. We embrace and celebrate diversity. All employment decisions are based on qualifications, merit, and business needs.

To Apply:

Please submit your resume and a brief cover letter explaining why you're interested in the SDR role at Last9 and how your skills align with our requirements.