Front Office Executive

1 week ago


Bengaluru India JLL Full time

Job Description The Front Office Executive is responsible for delivering a professional, welcoming, and efficient reception experience for all employees and visitors. This role ensures smooth front desk operations, supports visitor and employee needs, and upholds site standards. Key Responsibilities - Warmly greet and assist employees, visitors, vendors, and guests. - Manage Visitor Management System (VMS) through Traction Guest, including registration, badge issuance, and coordination with hosts. - Maintain a clean, organized, and well-presented front desk and lobby area. - Handle incoming calls and direct inquiries to the appropriate departments. - Issue and manage access cards, identity badges, welcome kits, and new-joiner essentials. - Maintain inventory of welcome kits, temporary badges, and related supplies. - Assist new joiners with onboarding support and business-travelrelated arrangements when required. - Coordinate visitor transfers, accommodation support, and airport pickups based on requests. - Support building services by helping resolve issues related to housekeeping, mailroom, meeting rooms, and other amenities. - Ensure compliance with security protocols and emergency response procedures. - Maintain daily logs, visitor records, and follow opening/closing desk procedures. - Follow the 15/5 customer engagement rule to ensure a high-quality guest experience. Operational & Compliance Support - Assist in Govt. official visits by following defined procedures and coordination protocols. - Ensure visitors and employees follow badge protocols and access control requirements. - Maintain accurate sign-in/sign-out records and ensure badges are returned after visits. Standards & Conduct - Maintain professional attire and a courteous demeanor at all times. - Ensure personal items and food items are not displayed at the desk. - Provide direction, assistance, and local information to employees and visitors. - Uphold client policies, security rules, and building processes.



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