Manager - Operations - Trust and Safety

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Manager, Trust and Safety

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.
Responsibilities
.Play a key role in developing presentations showcasing our capability in Trust and Safety offerings with reference to:
oMarket profile: size, competitors, stage of growth
oCustomer segments: groups of prospects with similar wants & needs
oCompetitive analysis: strengths, weaknesses, opportunities, and threats in the landscape
oValue proposition: the type of value we will deliver to the market
oPositioning strategy: the positioning of the offerings to focus on opportunities in the market
oKey Industry connects and roadmaps
.Scout for potential opportunities within several cross functional teams (sales and marketing) to generate more growth in the existing client managed services and build a strong brand presence portraying the value propositions
.Incubate new ideas and proof of concept solution to create differentiation and drive adoption of services
.Conduct extensively market research, insights, and intelligence in an innovative and dynamic and provide inputs for potential opportunities
.Innovate with ideas on knowledge building, capability building, Asset/ collateral creation, management, and retention of the service line assets/ data
.Creation and building of various process level documentation, SOPs, Case Studies, Framework documents, question banks, FAQs
.Craft content policies, capability decks for a global community on platforms with a focus on global markets
.Articulate, interpret, and implement content policies externally and internally
.Support and drive internal short-term Trust and safety projects

Qualifications we seek in you
Minimum qualifications
.Any graduate/Post Graduate degree or equivalent with an excellent academic record
.Relevant experience in a BPO/KPO
.Relevant years of professional work experience managing projects and client processes
Preferred qualifications
.Excellent Analytical & Communication skills
.Ability to work & communicate with people across organizational unit
.Excellent interpersonal & Management skill
.LEAN/Six Sigma - Trained, Tested and Certified (preferred)
.Leading calls with Clients/ other business functions Independently
.High MS-Office skill (Advance Excel) - preferred
.Good Understanding of Sales/ Pre-sales cycle
.Openness in accepting challenges and changes should be a quick learner
.Flexible and open to work across schedules
.Demonstrated ability to meet/improve deadlines and manage multiple priorities

Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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