Customer Trust And Safety

3 weeks ago

Hyderabad, Telangana, India 2COMS Full time

Customer support compliance risk trust safety Job description Written and spoken skills CEFR standards C1 or equivalent SVAR score of 65 with an ability to compose grammatically correct concise and accurate written responses in the required language 2 years of experience in a customer facing role related to operations compliance risk trust safety or a similar space Strong communication skills and can explain highly technical topics to technical and non- technical audiences The ability and desire to challenge the status quo and work in a deeply ambiguous space Experience using data to propose creative solutions to both tactical and strategic problems Creativity when solving problems from a customer perspective and is pragmatic when solving them Deep empathy for entrepreneurs running a business and are motivated to solve problems to empower them Experience analyzing user feedback patterns and use these insights to drive process and product improvements Experience with complex and sensitive user facing issues relating to privacy user safety fraud and supportability Experience in SQL Redshift Project Program Management experience You possess experience in risk analysis investigations or risk operations You have excellent English communication skills both written and verbally You excel in analytical thinking and problem solving with experience using data to make assessments judgment You enjoy working in an in-office environment with strong cross team collaboration and support You are able to prioritize and enjoy working in a quick-moving environment You are humble and have a proven track record for working well across teams and with external partners Flexible for weekend shifts as needed Preferred qualifications Risk experience in payments e-commerce or fintech mitigating digital card-not-present risk Knowledge of risk schemes risk prevention methods and risk detection tools Prior risk experience across multiple industries verticals Experience in a high growth technology company Experience working from a queue

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