[Urgent Search] Zerto Expert Engineer

Zerto Expert EngineerThis role has been designed as xe2x80x98Hybrid with an expectation that you will work on average 2-3 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in todays complex world Our culture thrives on finding new and better ways to accelerate whats next We know diverse backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE HPE Operations is our innovative IT services organization It provides the expertise to advise integrate and accelerate our customers outcomes from their digital transformation Our teams collaborate to transform insight into innovation In todays fast paced hybrid IT world being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities Deploy the right technology to respond quickly to market possibilities Join us and redefine whats next for you What youll do Responsibilities The candidate provides Operate Admin and Consulting support on Storage Bakcup infrastructure and the Operating system in accordance with contractually established terms and conditions and established technical standards Provides technical input solutions and recommendations to deal pursuit Engaged in and provides support for transition transformation efforts Provides IT infrastructure and or application infrastructure lifecycle technical support including planning project management installation on- going management monitoring troubleshooting and de- installation following operational policies and processes that are compliant with industry standards e g Information Technology Infrastructure Library ITIL Manages the technical service relationship between the company and the customer and between the company and subcontractors vendors Works with the key customers and or internal businesses end user representatives Infrastructure Support Managers Client Manager and the Account Delivery Manager to retain customers and build the business What you need to bring Bachelors degree in Engineering or Equivalent Experience Minimum 6-7 years of experience in Storage Backup administration support Should possess strong knowledge on server operating system technology and good understanding of other domains such as storage SAN networking database Relevant certification on the latest track like Zerto Vaultwill be an added advantage Flexible to work in 24X7 support environment ITIL certification is an added advantage Key Responsibilities Resolve customers issues via the telephone email or remote sessions Reproduce issues in-house and responding back in a timely manner Regular follow ups with customers with recommendations updates and action plans Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures Leverage internal technical expertise including peers mentors knowledge base community forums and other internal tools to provide the most effective solutions to customer issues Collaborate with other CoE HW teams in diagnosing and isolating the cause of complex issues Provide consulting support in his her area of expertise Maintain quality on case documentation SLA timeframes and operational metrics Performs within the Productivity Measure of the team scorecard Incident Management Resolve single and cross technology incidents independently Lead the team members to resolve complex or cross technology incidents Escalation Management Identify manage and lead technical escalations Participate in formal Escalation when required to support escalation especially during crisis Problem Management Proactively and reactively look for solutions to prevent problems from occurring in team technology area Perform Trend and Root cause analysis Change Management Implementation Independently prepare review implement rollback and test plan for change records Perform risk and impact analysis for changes May lead or participate in a Change Advisory Board Patch and Security Management Apply patch and security changes per policy Proactively monitor the environment for patch compliance Analyze patches for compatibility with each customer or internal infrastructure environment Configuration Management Ensure Configuration Management Database CMDB entries are complete and accurate Must Have Broad technical knowledge on ISS solutions Installing Configuring Troubleshooting of at least 2 of the Backup skills Zerto Vault CommVault Veeam Cohesity Firmware and management experience on above Storage Basic Operating Systems Knowledge Install configure administration and troubleshoot RHEL SUSE as Bare-Metal OS as VMs on Hypervisors Knowledge on SAN NAS technologies Ethernet iSCSI FC FCOE Disaster Recovery planning and conducting DR tests Performed routine Performance Analysis Capacity analysis security audit analysis reports to customer for necessary planned changes Linux Vulnerability assessment and Mitigation HPE Service Guard cluster on Linux and in Integration with Database and ERP Solution Knowledge on Patch deployment solutions Redhat Satellite SuSE Manager Troubleshooting performance related issues on HW and Operating system Working knowledge on AIX Redhat CentOS SUSE Linux and HP UX Should be ready to work in 24x7 rotational shifts and on weekends Good written and verbal communication skills Mandatory Zeal for going the extra mile to solve customer issues Complex troubleshooting experience and Logical Problem-solving approach Ability to work in a Solution environment collaborating across Technology Teams Good to have Certification on any of the Zerto Vault Operating Systems Knowledge administration and support on VMware Windows HyperV Linux Microsoft VMware VCP or equivalent experience certification will be an added advantage Tools Knowledge on ServiceNow Must achieve excellent customer satisfaction Take ownership and work with high productivity and efficiency Support other team members and seek their advice to make decisions on complex issues Deliver trainings when required Additional Skills Accountability Accountability Action Planning Active Learning Inactive Active Listening Bias Business Growth Business Planning Coaching Commercial Acumen Creativity Critical Thinking Cross-Functional Teamwork Customer Experience Strategy Customer Solutions Data Analysis Management Data Collection Management Inactive Data Controls Design Thinking Empathy Follow-Through Growth Mindset Intellectual Curiosity Inactive Long Term Planning Managing Ambiguity 5 more What We Can Offer You Health WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal Professional DevelopmentWe also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have xe2x80x94 whether you want to become a knowledge expert in your field or apply your skills to another division Diversity Inclusion BelongingWe are unconditionally inclusive in the way we work and celebrate individual uniqueness We know diverse backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Let s Stay Connected Follow on Instagram to see the latest on people culture and tech at HPE india operationsJob ServicesJob Level ExpertHPE is an Equal Employment Opportunity Veterans Disabled LGBT and Affirmative Action employer We are committed to diversity and building a team that represents a variety of backgrounds perspectives and skills We do not discriminate and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global diverse team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Hewlett Packard Enterprise is EEO F M Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories