
Escalation Specialist
4 days ago
DESCRIPTIONThe mission of Amazon Global Security Operations Centre GSOC is to mitigate security and operational risks to our associates physical assets and brand GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an Escalation Specialist at GSOC- India office The Escalation Specialist will work directly with customers law enforcement delivery associates and operations to navigate and triage security and operational risks while providing critical incident and workplace violence triage coordination and facilitation Key job responsibilities Provide support to delivery associates on-road and customers receiving shipments or services from Amazon by researching and troubleshooting with internal tools Triage and prioritize incoming incidents and collaborate with crisis management leadership Transfer lower severity calls which can be a significant percentage of total call volume to appropriate partner including Customer Service and Shipping Delivery Manage phone communications and facilitate the flow of information between various internal and external customers Delivery Associates Delivery Service Providers Operations Managers Customer Service Associates Amazon Customers Write clear and concise reports in a timely manner which in turn will be escalated to senior leadership and stakeholders A day in the life judgment and be gifted at learning new technology Demonstrating ownership customer obsession and concise oral and writing skills are crucial requirements for this role Shift work will be required potentially to include nights weekends and public holidays Must be willing to support any schedule during our DAY NIGHT or MIXED hours shifts We operate 24x7 -365 Days BASIC QUALIFICATIONS- Conversational level fluency in Spanish and English - Effective computer skills as needed for work e g Data Entry MS Office Suite and programs to include Word Excel and Outlook including the ability to type a minimum of 35 words per minute with high accuracy - Ability to use multiple software applications simultaneously with demonstrated knowledge of working over internet and successfully navigating websites - Demonstrates effective clear and professional written and oral communication and attention to detail - Demonstrates effective composure empathy and a positive professional attitude - Work a flexible schedule shift work area including weekends nights and or holidaysPREFERRED QUALIFICATIONS- 3 months of customer service experience to include answering multiple phone lines and ticket related communication in a Command Center work environment - Bachelor s degree - Preferably in Criminal Justice Political Science Crisis Management or Business Administration - Experience in resolving conflicts providing crisis management triage and setting appropriate expectations with customers - Experience working in fast paced environments and managing workload even during times of stress or escalated activity - Intermediate fluency in one or more of the following languages Hindi Telugu Italian German FrenchOur inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner
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Escalation Specialist
2 weeks ago
Bangalore, Karnataka, India Amazon Full timeDESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand Global Security Operations Centre GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an...
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▷ High Salary: Escalation Specialist
2 weeks ago
Bangalore, Karnataka, India Amazon Full timeDESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand Global Security Operations Centre GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an...
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[Urgent] Escalation Specialist
2 weeks ago
Bangalore, Karnataka, India Amazon Full timeDESCRIPTIONThe mission of Amazon Global Security Operations Centre GSOC is to mitigate security and operational risks to our associates physical assets and brand GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an Escalation Specialist at...
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Bangalore, Karnataka, India Laundryheap Full timeLaundryheap is an award-winning industry-leading startup that s transforming the way people do laundry and dry cleaning We collect clean and deliver items back to customers in as little as 24 hours making us one of the fastest services in the industry Headquartered in the UK our service is live in 14 international markets and rapidly expanding across...
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Bangalore, Karnataka, India Transworld Systems Full timeOverview Please Note English language proficiency is required for this role This is a full-time work from office role This requires a U S schedule - India Night shift Work Location This is a Work from Office position and location is Bangalore at Block 12B Pritech Park 3rd Floor SEZ Survey No 51-64 4 Bellandur Village Bldg 9A Rd Bengaluru...
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15h Left! Customer Support Specialist I
1 week ago
Bangalore, Karnataka, India EagleView Technologies Full timeAbout UsEagleViewxc2xae is a leading provider of aerial imagery property insights and software that transforms the way people work We hold over 300 patents and own an extensive geospatial data and imagery library encompassing 94 percent of the US population Our company provides the most accurate data enabling customers in the government construction ...
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Bangalore, Karnataka, India Amazon Full timeDescription Amazon - Middle Mile is seeking a Risk Specialist to assist with identity verification and fraud mitigation for daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network This is an exciting opportunity to join a new team in a huge growth area for Amazon Amazon is looking for...
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Customer support specialist
6 days ago
Bangalore, India HappyLocate Full timeCompany Description Happy Locate, established in 2016, simplifies employee relocations with advanced technology and customized solutions. Operating across 16,000+ pin codes, we offer services such as house shifting, pet relocation, office moves, and house search assistance. Our solutions efficiently manage the entire relocation process, ensuring customer...
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Senior logistics specialist
1 week ago
Bangalore, India DaMENSCH Full timeCTC - 5-8 L PA Work days - 6, Sunday off Designation - Senior Logistic Specialist Key responsibilities:- Take complete ownership of B2 B and B2 C logistics – from order manifestation, dispatch, partner coordination, tracking, escalations, to return management. Handle courier partners independently – ensure SLAs are met, resolve issues without...
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Senior Customer Care Tech Specialist
6 days ago
Bangalore, Karnataka, India Toast Inc Full timeToast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best building the businesses they love Bready to make a changeAs a Customer Care Tech Specialist - ToastNow you ll be the hero of our customers day and use your product knowledge and technical expertise to answer questions solve...