Business Analyst

3 days ago

Mumbai India Kotak Mahindra Bank Full time

Job Description Role: Senior Manager Business Analyst (Infra & Real Estate Management) Job Purpose: Focus on automation of functions handling infrastructure, real estate and incident management platforms, ensuring operational efficiency and compliance through digital solutions. Key Accountabilities: - Manage business requirements for Integrated Workplace Management System (IWMS) for Asset, Space, Lease and property cost optimization or similar platform in CREM space. - Oversee Servicenow/Salesforce based incident management tool for all complaints related to infrastructure, registered by bank users. - Identify opportunities to automate workflows and improve user experience across infra and facilities platforms. - Ensure seamless integration of IWMS and incident management tools with enterprise systems. - Develop dashboards and reporting for infra performance and cost control. - Work with facilities, IT, and vendor teams to deliver platform enhancements. - Ensure data security and compliance with organizational standards in infra-related platforms. - Co-ordination with vendor, stakeholders, multiple units within Risk for approvals etc. Skills & Competencies: - Strong analytical, documentation, and stakeholder management skills. - Ability to manage multiple projects and deliver within timelines. - Preferably knowledge of facilities and real estate management processes. - Ready to adopt with Agile framework (scrum) and tools like Azure DevOps. Knowledge of scrum artefacts. - Good understanding of software development concepts (APIs, database etc.) Qualifications: - Minimum 5 years in Business Analyst role, preference within Infra, Real Estate, or Facilities Management domains. Bachelor's/Master's degree in Business, Engineering, or related field.

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