▷ 15h Left: Senior Manager

Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities Come make an impact on the communities we serve as you help us advance health optimization on a global scale Join us to start Caring Connecting Growing together The Manager - Instructional Design Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management RCM training This role is responsible for overseeing content creation quality assurance ticket-based documentation updates and strategic content revamp initiatives The ideal candidate will bring solid RCM domain knowledge instructional design experience and excellent language skills to drive impactful learning solutions Primary Responsibilities Team Stakeholder Management Lead a team of 20 Instructional Designers and Content Writersacross India and the Philippines Manage direct reports in India and oversee the Philippines team via a local people manager Conduct regular one-on-ones performance appraisals and feedback sessions Ensure high team engagement and productivity Content Development Maintenance Oversee creation of job aids ILTs WBTs and SOPs for front-end and back-end RCM training Manage a ticketing system for content requests from operations and training delivery teams Allocate resources and monitor daily capacity and utilization Quality Assurance Conduct quality reviews based on established style guides Ensure content accuracy clarity formatting and alignment with stakeholder expectations Drive continuous improvement in content quality and instructional effectiveness Project Leadership Lead large-scale content revamp projects involving thousands of documents Collaborate with stateside learning partners to align on restricted vs non-restricted content responsibilities Drive efficiencies and innovation in content creation and delivery Comply with the terms and conditions of the employment contract company policies and procedures and any and all directives such as but not limited to transfer and or re-assignment to different work locations change in teams and or work shifts policies in regard to flexibility of work benefits and or work environment alternative work arrangements and other decisions that may arise due to the changing business environment The Company may adopt vary or rescind these policies and directives in its absolute discretion and without any limitation implied or otherwise on its ability to do so Required Qualifications Bachelor s degree 6 years of experience in RCM 6 years of experience in instructional design content development or training within RCM Proven experience managing cross-functional or cross-geography teams Solid understanding of SOP creation and documentation standards At UnitedHealth Group our mission is to help people live healthier lives and make the health system work better for everyone We believe everyone - of every race gender sexuality age location and income - deserves the opportunity to live their healthiest life Today however there are still far too many barriers to good health which are disproportionately experienced by people of color historically marginalized groups and those with lower incomes We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission njp