Lead – Consent Management

24 hours ago

Thane Maharashtra, India Aditya Birla Group Full time

Job purpose for Lead - Consent Management Customer Communication This role is critical in ensuring consent management process customer trust regulatory compliance and brand consistency across all communication through physical touchpoints and digital applications in a fast-paced BFSI Fintech environment This role will ensure compliance with data privacy regulations and customer consent protocols across all channels enabling secure and seamless customer experiences The Consent Manager will collaborate closely with cross-functional teams including legal IT compliance product development marketing to implement and maintain effective consent mechanisms create disseminate impactful content and ensure strong governance and compliance across all communication channels Location G Corp Thane KRAs Key Result Areas Max 1325 Characters Supporting Actions Max 1325 Characters Consent Management Strategy Compliance Design and implement frameworks for capturing storing and managing customer consent across digital and physical channels Develop and implement a robust consent management framework for digital apps platforms ensuring compliance with Indian data privacy regulations IT Act RBI guidelines DPDP and managing consent for customer data usage marketing and third-party sharing Collaborate with Legal Compliance and Technology teams to maintain audit trails and consent logs Monitor consent revocation and preference management systems Content Studio Operations Responsible for creating curating and publishing high-quality content across platforms web app email SMS social media Develop content calendars aligned with business campaigns and regulatory timelines Ensure content is localized inclusive and aligned with brand tone and compliance norms Manage agency relationships freelancers and internal stakeholders for content production Customer Communication Governance Establish and enforce governance protocols for all customer-facing communications Review and approve marketing transactional and service messages for regulatory and brand compliance Maintain a central repository of approved templates and communication assets Conduct periodic audits and training for teams on communication standards and escalation protocols Design and execute clear communication strategies to educate customers on their data privacy rights and consent options collaborating with internal teams to improve user experience and ensure ongoing consent management Integration System Maintenance Oversee the integration of consent management systems with digital platforms mobile and web apps ensuring seamless customer consent collection tracking and transparency in line with regulatory standards Qualifications Skills Bachelor s Master s degree in marketing Communications Law or Business Administration 12 years of experience in BFSI Fintech with exposure to digital marketing compliance or customer experience Strong understanding of Indian data protection laws and financial regulations Excellent communication stakeholder management and project leadership skills Familiarity with CMS platforms CRM tools and consent orchestration technologies Preferred Certifications Certified Information Privacy Professional CIPP RBI IRDAI compliance certifications Digital Marketing or Content Strategy certifications

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