M8840: Manager Operations

What can you expect as a FedEx team member Career Mobility and Development When you join FedEx you re joining a team with possibilities that literally span the world from opportunities for advancement and location transfer to training and leadership programs Total Compensation and Benefits Package We want to keep our employees for a long time so we offer competitive benefits opportunities for flexible work arrangements and programs to support well-being Equal Opportunities Our greatest asset at FedEx is our people We are committed to building a diverse equitable and inclusive workforce and offer equal opportunities fairness and respect to all regardless of who you are We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity We do not tolerate discrimination or harassment based on race color ethnicity national origin religion sex age genetic information citizenship disability marital status pregnancy sexual orientation gender identity gender expression veteran status or any other characteristic protected under national state or local laws We will reasonably accommodate team members and third parties with physical and mental disabilities Please note that the Job will close at 12am on Posting Close date so please submit your application prior to the Close Date Company INT FedEx Express Transportation and Supply Chain Services India Pvt Ltd City Kolkata Scheduled Weekly Hours 48 Worker Type Regular Posting Start Date 5-Jun-2025 Posting Close Date 11-Jun-2025 Job Family FXE-MEISA Manager Operations Position Summary Grade-12 Position Summary Responsible to drive operational excellence by managing and controlling input movement process sort and output of various functions of operations whilst developing and influencing positive team outcomes Responsible for the strategic management of assigned resources departments or locations ensuring the achievement of operational goals while maintaining compliance with company objectives and regulatory standards Implements effective processes and procedures to drive consistency and efficiency in operations aligning all activities with organizational goals and regulatory mandates Key Responsibilities Lead motivate and empower employees through effective open communication excellent leadership regular performance feedback and team building in order to maximise customer satisfaction employee satisfaction and team productivity Analyse day-to-day results in the location operations and take action to meet the location targets for service quality loss and damage reduction at optimum costs Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction loyalty and retention Use of standard tools and methods to ensure daily weekly monthly reporting measuring and control of resources activity service performance and cost Ensure continuous improvement and share best practices implementation Initiate and Implement optimisation programs to achieve efficient activities and targeting continuous improvement on incurred unit cost Explore opportunities to improve service level in the most cost-efficient way Ensure all resources are focused to achieve high quality service performance Ensure staff are trained identifying training needs and implementing programs and people development strategies Manage departmental budgets effectively optimizing costs while staying within agreed parameters Build effective network relationships within the team and with key stakeholders including Health Safety and Regulatory Compliances to achieve optimal business outcomes Manage vendors and facilities effectively to run operations Qualifications Minimum Graduate Master s degree in business administration or a related field preferred For Individual Contributors FedEx employees AiM certification is mandatory Experience Min 3 to 5 years of experience of managing teams Industry experiences preferred Skills Leadership Skills Planning Organizing Skills Judgement Decision-Making Skills Presentation Skills Analytical Skills Competencies Accountability and Adaptability Business and Customer Focused Communication and Collaboration Innovation and Critical Thinking Leadership and Influence Confidentiality and Integrity Leadership Skills Planning Organizing Skills Judgement Decision Making Skills Presentation Skills Analytical Skills