Clinic Incharge

KRA Key Responsibility Areas for a Clinic in charge Manager 1 Operational Management Oversee the day-to-day operations of the clinic ensuring smooth functioning of all departments Reception consultation rooms pharmacy Ensure patient flow is managed efficiently to minimize waiting times and maximize patient satisfaction Supervise the implementation of standard operating procedures SOPs across all departments Manage inventory and supply chain for medicines and other essential clinic materials 2 Patient Care and Satisfaction Ensure high standards of patient care and address patient complaints or concerns promptly and effectively Monitor and improve patient satisfaction by implementing feedback mechanisms and regular surveys Ensure that all support staff follow established protocols for treatment patient interactions and care Facilitate the communication between patients and healthcare providers ensuring clarity on treatment plans expectations and outcomes 3 Staff Management Lead supervise and mentor the clinic staff including doctors administrative staff and other personnel Ensure staff members are adhering to their roles and responsibilities and support their professional development Manage staff schedules leaves and shifts to ensure optimal coverage and operational efficiency Conduct regular performance appraisals provide constructive feedback and manage conflict resolution within the team 4 Revenue Management Billing Ensure proper and accurate billing processes are followed ensuring that all patient services are billed correctly Oversee the financial transactions including payments receipts Monitor clinic revenue and expenses to ensure that the clinic operates within the allocated budget Develop strategies to increase revenue by promoting clinic services and patient retention programs 5 Compliance Legal Ensure the clinic complies with all applicable laws including health and safety regulations labor laws and clinical standards Maintain and update required licenses certifications and accreditations of the clinic Oversee the compliance of patient data protection regulations HIPAA or local equivalents and other legal obligations 6 Marketing and Business Development Implement and oversee marketing initiatives health camps and promotional events Collaborate with the marketing department to increase clinic visibility and outreach contributing to patient acquisition and retention Build relationships with key stakeholders such as local healthcare providers hospitals and pharmacies to enhance patient referrals and business growth 7 Quality Control and Improvement Continuously monitor the clinic s performance and look for areas of improvement in service delivery Implement quality control measures for clinical procedures patient care and administrative processes Conduct regular audits to ensure adherence to clinical guidelines and improve service efficiency Organize and conduct regular training for Support staff on quality standards patient care and clinic protocols 8 Reporting Documentation Prepare regular reports on clinic performance including financials patient satisfaction staff performance and operational metrics Ensure proper documentation of all clinic activities including patient records Next visit of patients treatment plans and compliance-related paperwork Provide regular updates to senior management regarding clinic performance challenges and areas for improvement 9 Technology Equipment Management Oversee the maintenance and proper functioning of clinic technology and medical equipment Ensure that all equipment is regularly serviced and complies with relevant safety and operational standards Manage the implementation of clinic management software and other digital tools to streamline operations and patient care 10 Emergency Management Develop and implement contingency plans for emergencies such as medical emergencies equipment failure or staffing shortages Ensure that all clinic staff are trained in emergency procedures and that the clinic is well-prepared to handle critical situations Coordinate with external healthcare providers and hospitals in case of patient referrals or emergencies beyond the clinic s capacity Job Type Full-time Pay 35 000 00 - 40 000 00 per month Benefits Provident Fund Application Question s How many years of experience do you have as a Clinic In-Charge What is your in hand and ctc What is your salary expectation What is your notice period Work Location In person