Ergode It Services

4 days ago

Kolkata West Bengal, India Jobted IN C2 Full time

Roles and Responsibilities 1 Handle escalated customer inquiries and complaints in a professional and timely manner 2 Provide guidance and support to junior customer service associates 3 Assist in monitoring and improving customer service processes and procedures 4 Develop and maintain strong relationships with customers to ensure satisfaction and retention 5 Collaborate with other departments to resolve complex customer issues 6 Identify trends and patterns in customer inquiries to improve overall customer service experience 7 Maintain accurate and up-to-date customer records in the CRM system 8 Conduct customer satisfaction surveys and provide feedback to management Qualifications 1 High school diploma or equivalent Bachelor s degree preferred 2 Minimum of 2 years of experience in a customer service role 3 Excellent communication skills both verbal and written 4 Ability to handle stressful situations with professionalism and composure 5 Strong problem-solving and decision-making abilities 6 Proficiency in CRM software and MS Office 7 Team player with a positive attitude 8 Ability to work flexible hours including weekends and holidays ref updazz com

  • Ergode IT Services

    1 week ago

    Kolkata, India Ergode IT Services Pvt. Ltd. Full time

    About Us: Founded in 2007, E-commerce company, Ergode with a global reach of more than 120 countries and over 100 marketplaces. We have catered to over 5 million customers worldwide in a short amount of time. Currently, we have 21 curated websites that bring to our customers. We are a Houston, Texas based corporation and have been in the business for almost...

  • Customer Service Intern

    7 days ago

    Kolkata, West Bengal, India Ergode IT Services Pvt. ltd. Full time

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  • Customer Service Executive

    1 day ago

    Mulund West, Maharashtra, India Ergode IT Services Pvt. ltd. Full time ₹ 2,10,000 - ₹ 2,80,000 per year

    About Us:Founded in 2007, E-commerce company, Ergode with a global reach of more than 120 countries and over 100 marketplaces. We have catered to over 5 million customers worldwide in a short amount of time. Currently, we have 21 curated websites that bring to our customers. We are a Houston, Texas based corporation and have been in the business for almost...

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    1 week ago

    Mulund West, India Ergode Full time

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  • Customer Service Executive

    2 weeks ago

    Kolkata, West Bengal, India Ergode IT Services Pvt. ltd. Full time

    Summary Roles and Responsibilities: - Manage a team of customer service representatives and provide guidance and support as needed - Monitor and evaluate team performance to ensure that service level agreements are met - Handle escalated customer inquiries and issues and work to resolve them in a timely and satisfactory manner - Develop and implement...

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    1 week ago

    Mulund West, Mumbai, Maharashtra, India Ergode IT Services Pvt. ltd. Full time

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    1 week ago

    Kolkata, India Ergode IT Services Pvt. ltd. Full time

    CSE is responsible for taking buyer, seller, and logistic calls. - CSE is responsible for making outbound calls in case of follow-ups with buyers, sellers, and logistics. - CSE is responsible for converting inquiry calls to sales. - CSE is responsible for communicating with external coordinators (TX Warehouse) to resolve the cases. - CSE is responsible for...

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    1 week ago

    Kolkata, India Ergode IT Services Pvt. ltd. Full time

    **Key Areas of Responsibilities**: - CSE is responsible for taking buyer, seller and logistic calls. - CSE is responsible for making outbound calls in case of follow ups with buyer, seller and logistics. - CSE is responsible for converting inquiry calls to sales. - CSE is responsible for communicating with external coordinators (TX Warehouse) to resolve the...

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    5 days ago

    Kolkata, West Bengal, India Ergode IT Services Pvt. ltd. Full time

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    5 days ago

    Kolkata, West Bengal, India Ergode IT Services Pvt. ltd. Full time

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