▷ (17/09/2025) Ergode It Services - Senior Customer Service Role (2-3 Yrs) Kolkata (after-sales/customer Service)

5 days ago


Kolkata West Bengal, India Jobted IN C2 Full time

Roles and Responsibilities 1 Handle escalated customer inquiries and complaints in a professional and timely manner 2 Provide guidance and support to junior customer service associates 3 Assist in monitoring and improving customer service processes and procedures 4 Develop and maintain strong relationships with customers to ensure satisfaction and retention 5 Collaborate with other departments to resolve complex customer issues 6 Identify trends and patterns in customer inquiries to improve overall customer service experience 7 Maintain accurate and up-to-date customer records in the CRM system 8 Conduct customer satisfaction surveys and provide feedback to management Qualifications 1 High school diploma or equivalent Bachelor s degree preferred 2 Minimum of 2 years of experience in a customer service role 3 Excellent communication skills both verbal and written 4 Ability to handle stressful situations with professionalism and composure 5 Strong problem-solving and decision-making abilities 6 Proficiency in CRM software and MS Office 7 Team player with a positive attitude 8 Ability to work flexible hours including weekends and holidays ref updazz com



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