Process Developer, Retirement Services

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Process Developer, Retirement Services (Compliance Testing)
In this role you must also be willing to work in flexible and varying shifts through the year. As a part of the team, you must react proactively, positively, patiently and effectively for seeking clarifications, have a customer centric approach in problem solving.

Responsibilities
.A Specialist (Compliance) Processor / Analyst is responsible to handle High Complex Testing, research and reporting as aligned.
.Compliance Plan Queue monitoring might be an added responsibility ensuring all activities are completed within TAT.
.Additional quality checks ensure end to end Plan Testing is completed with 100% quality in first instance.
.Coordinate with other Operations group to ensure follow-up testing activities in OMNI / Relius are completed within deadline.
.There may also be a need to coordinate with internal departments on application or hardware issues related to daily functions.
.Support meeting Service Level Agreements for TAT, utilization, productivity & quality.
.Maintain and analyze process queue status and reports as assigned.
.Participate and transfer information to all associates on a timely basis via regular team meetings. per responsibility assigned.
.Handle query resolution for new hires in the group as assigned.
.Build strong understanding of Compliance process and core recordkeeping systems and understand how they work and connect.
.Analyze existing systems and processes to identify gaps and opportunities for cost/ quality/ process improvements.

Qualifications we seek in you
Minimum Qualifications / Skills
.4-5 years of rich Industry experience primarily in US Retirement Compliance Domain.
.Hands on experience of research in Relius suite of products.
.Strong understanding of concepts and terminology of financial services industry, especially in Retirement (DC).
.Prior Compliance Testing knowledge and transition experience is essential.
.Hands-on experience in handling Queue management.
.Well versed with MS Office applications (Word, Excel & PowerPoint, Teams, etc.).
A can-do attitude and the ability to work in a team environment and adapt to change is essential Willingness to work in shifts.

Preferred Qualifications/ Skills
.MS Excel Skills - Intermediate
.MS Word- Intermediate

Shift TypeEvening Shift
Shift Timings3:30 PM - 1:30 AM (IST)
Fixed ShiftsYes
Weekends OffYes
OJTN/A
LocationRemote

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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