Process Developer, Retirement Services

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Process Developer Retirement Services Compliance Testing In this role you must also be willing to work in flexible and varying shifts through the year As a part of the team you must react proactively positively patiently and effectively for seeking clarifications have a customer centric approach in problem solving Responsibilities A Specialist Compliance Processor Analyst is responsible to handle High Complex Testing research and reporting as aligned Compliance Plan Queue monitoring might be an added responsibility ensuring all activities are completed within TAT Additional quality checks ensure end to end Plan Testing is completed with 100 quality in first instance Coordinate with other Operations group to ensure follow-up testing activities in OMNI Relius are completed within deadline There may also be a need to coordinate with internal departments on application or hardware issues related to daily functions Support meeting Service Level Agreements for TAT utilization productivity quality Maintain and analyze process queue status and reports as assigned Participate and transfer information to all associates on a timely basis via regular team meetings per responsibility assigned Handle query resolution for new hires in the group as assigned Build strong understanding of Compliance process and core recordkeeping systems and understand how they work and connect Analyze existing systems and processes to identify gaps and opportunities for cost quality process improvements Qualifications we seek in you Minimum Qualifications Skills 4-5 years of rich Industry experience primarily in US Retirement Compliance Domain Hands on experience of research in Relius suite of products Strong understanding of concepts and terminology of financial services industry especially in Retirement DC Prior Compliance Testing knowledge and transition experience is essential Hands-on experience in handling Queue management Well versed with MS Office applications Word Excel PowerPoint Teams etc A can-do attitude and the ability to work in a team environment and adapt to change is essential Willingness to work in shifts Preferred Qualifications Skills MS Excel Skills - Intermediate MS Word- Intermediate Shift Type Evening Shift Shift Timings 3 30 PM - 1 30 AM IST Fixed Shifts Yes Weekends Off Yes OJT N A Location Remote Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training