Urgent Search Lead Service Representative, Customer Experience

7 days ago

Mumbai Maharashtra, India Global Industrial Full time

Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America We carry over one million industrial material handling and business products that are sold through our website corporate sales people and full color catalogs We are constantly increasing our product offerings to meet the diverse and changing needs of our customers Our customers include small to large corporations institutions government agencies and consumers across North America Key Responsibilities Be the first point of escalation on any customer internal issue Approve credit and debit memos created by the One CEX team Assists CEX team of representatives with escalated issues and calls Interacts with the Collections Accounting department to resolve customer service discrepancies as well as other departments as needed to offer strong problem resolution Assist with Lead assist escalation emails Provide associate specific training as directed and in coordination with their Assistant Manager Assist in front line phone email and or chat queues when volumes exceed established criteria Modify Cancel Orders Sending vendor credits to NY Work as a cohesive team and in unison with the other CS leads Approve Rma s Perform other duties as assigned Competencies and skills 6 months experience as Lead Representative Experience in escalated customer service interactions Strong leadership experience abilities and or qualities lead by example Must possess positive attitude as required as part of the leadership team Strong verbal and written communications skills Familiar with a variety of the department s concepts practices and procedures Excellent PC skills required in MS Word Excel Explorer and Outlook Outstanding interpersonal and written and verbal communication skills Wide degree of creativity and latitude Ability to prioritize work in a fast-paced environment attention to detail handle multiple tasks and work under time constraints is required Ability to multitask and change directions in a fast-paced environment Must possess a high level of confidentiality Previous customer service and administrative support experience EEO AA Statement Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absences compensation and training

  • Customer Service Representative at Andheri

    4 weeks ago

    Mumbai, India Job Search Full time

    Urgent job opening for Customer Service Representative at Andheri. Education: Any Graduate Experience: 2 years an above As a Customer Service Representative, you will be responsible for answering customer inquiries and resolving complaints through various channels such as calls, emails, and whatsapp. Responsibilities: Responding to customer inquiries and...

  • Customer Service Representative

    3 days ago

    Marol, Mumbai, Maharashtra, India TrueMeds Full time

    Urgent Hiring - Customer Service Representative (TruMeds, Andheri) We are looking for experienced Customer Service Representatives at TruMeds, Andheri. Role: Customer Service Representative Location: Andheri, Mumbai Qualification: HSC & above Experience: 6 months+ in Customer Service / Voice Process **Salary**: As per last drawn &...

  • Customer Service Representative

    4 days ago

    Virar, Mumbai, Maharashtra, India Humaniquee Full time

    Urgent Opening For Boys Fresher/Experience Hiring for a Customer Service Representative Expected Criteria - language knows English, Gujarati, Marathi & Hindi Timing For Boys 2pm to 11pm 3pm to 12am Rotational week off Qualification - Min HSC Passed - Should be an immediate joiner - Age should be between 19 to 35 Salary Offered Location: - Virar...

  • Customer Service Representative

    4 days ago

    Andheri, Mumbai, Maharashtra, India TrueMeds Full time

    Urgent Hiring - Customer Service Representative (TruMeds, Andheri) We are looking for experienced Customer Service Representatives at TruMeds, Andheri. Role: Customer Service Representative Location: Andheri, Mumbai Qualification: HSC & above Experience: 6 months+ in Customer Service / Voice Process **Salary**: As per last drawn &...

  • Customer Service Representative

    2 weeks ago

    Nagpur, Maharashtra, India Nurture Itech Full time

    Urgently Required: Customer support Education: 12th,Any graduate Experience:0-2yrs Responibilities: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service...

  • Customer Service Representative

    18 hours ago

    Nagpur, Maharashtra, India Nurture Itech Full time

    Urgently Required: Customer support Education: 12th,Any graduate Experience:0-2yrs Responibilities: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service...

  • Lead Service Representative, Customer Experience

    7 days ago

    Mumbai, India Global Industrial Company Full time

    Job Description Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full...

  • Lead Service Representative, Customer Experience

    1 week ago

    Mumbai, Maharashtra, India Global Industrial Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Global IndustrialFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are...

  • Customer Service Representative

    19 hours ago

    Mira Road, Mumbai, Maharashtra, India votiko solutions Full time

    Do you want an international calling job on very urgent bases, don't worry Votiko help you! About the job: - Votiko is seeking a customer service representative who can interact with our customers and provide them with information to address inquiries regarding products and services. Also, you will have to deal with and help resolve any customer...

  • Customer Service Representative

    19 hours ago

    Airoli, Navi Mumbai, Maharashtra, India Tech Mahindra Full time

    **Urgent Opening For customer service Representative** - Skills - Good communication in English - Experience - Fresher / Experience both can apply - Education - Graduate Mandatory - Shift - Females ( 8AM - 8PM ) / Males ( 12:30PM - 9:30PM ) - Working Days - 6Days working / 1 Rotational Off - Salary Grid - Fresher 16.6k / Experience - 18.5k - Location -...