Urgent Search Lead Service Representative, Customer Experience

4 weeks ago

Mumbai Maharashtra, India Global Industrial Full time

Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America We carry over one million industrial material handling and business products that are sold through our website corporate sales people and full color catalogs We are constantly increasing our product offerings to meet the diverse and changing needs of our customers Our customers include small to large corporations institutions government agencies and consumers across North America Key Responsibilities Be the first point of escalation on any customer internal issue Approve credit and debit memos created by the One CEX team Assists CEX team of representatives with escalated issues and calls Interacts with the Collections Accounting department to resolve customer service discrepancies as well as other departments as needed to offer strong problem resolution Assist with Lead assist escalation emails Provide associate specific training as directed and in coordination with their Assistant Manager Assist in front line phone email and or chat queues when volumes exceed established criteria Modify Cancel Orders Sending vendor credits to NY Work as a cohesive team and in unison with the other CS leads Approve Rma s Perform other duties as assigned Competencies and skills 6 months experience as Lead Representative Experience in escalated customer service interactions Strong leadership experience abilities and or qualities lead by example Must possess positive attitude as required as part of the leadership team Strong verbal and written communications skills Familiar with a variety of the department s concepts practices and procedures Excellent PC skills required in MS Word Excel Explorer and Outlook Outstanding interpersonal and written and verbal communication skills Wide degree of creativity and latitude Ability to prioritize work in a fast-paced environment attention to detail handle multiple tasks and work under time constraints is required Ability to multitask and change directions in a fast-paced environment Must possess a high level of confidentiality Previous customer service and administrative support experience EEO AA Statement Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absences compensation and training

  • Lead Service Representative, Customer Experience

    4 weeks ago

    Mumbai, India Global Industrial Company Full time

    Job Description Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full...

  • Lead Service Representative, Customer Experience

    1 week ago

    Mumbai, Maharashtra, India Global Industrial Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Global IndustrialFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are...

  • Customer Service Representative

    8 hours ago

    Andheri East, Mumbai, Maharashtra, India ITECH Solutions Full time

    **. VIP Service - (Customer service + Renewals)** **Minimum 1 years of experience in Customer service + / upsells / renewals.** Need Excellent English communication.**Qualification**: - HSC passed.**Salary - 25k - 35K IH - depends on the last drawn** What you will do in this role - Manage post-sales experience and service of premium members of VIP...

  • Customer Service Representative

    2 weeks ago

    Malad West, Mumbai, India Hire Endeavors Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job Title: Customer Service Representative Job Summary:We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and providing an excellent overall experience to our clients.Key Responsibilities:Handle inbound and outbound...

  • Lead Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India Intellihealth Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

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  • Customer Service Representative

    4 days ago

    Mumbai, India Transient HR Solutions Pvt Ltd Full time

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  • Customer Service Representative

    1 week ago

    Mumbai, India 2coms consulting pvt ltd Full time

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  • Hiring for Customer Services/ Tele sales Representative

    6 days ago

    Virar, Mumbai, Maharashtra, India 360 Degree Services Full time ₹ 14,40,000 - ₹ 24,00,000 per year

    Urgent Opening For Fresher/ Experience.Hiring for a Customer Service Representative& Tele Sales Representative.Expected Criteria.Age 19 to 35yrs.Education:-HSC Passed min.Language know English, Gujarati, Marathi & Hindi.Location Virar & Malad.For Customer Service Representative- salary Rs.10,000 to Rs.12,000 inhand.For Tele Sales Representative- Salary Rs....

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India Pragyani Business Solutions Full time

    We are currently hiring for the position of **Customer Service representative.** **Job Requirements**: - Excellent command of the English language both written and verbal. - Minimum 1 year of experience in a Customer Service process (Voice or Non-Voice), in either Domestic or International BPO. - Willingness to work in rotational shifts, including night...

  • Customer Service Representative

    8 hours ago

    Mumbai, Maharashtra, India DC Consultants Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Description:We have an urgent opening for the position of Customer Service Representative (Hybrid)  for a reputed Company for Mumbai (Andheri-E) locationJob Description:Coordinating with the Sales team across all locations and Credit team to help them close the cases smoothly.Managing the Sales data, creating Sales reports, maintaining an accurate,...