Maconomy Support Analyst

Who We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The RoleAre you ready to embark on a technical adventure and become a hero to our external and internal users As Technical Support at Kyndryl you ll be part of an elite team that provides exceptional technical assistance enabling our clients to achieve their desired business outcomes You ll be a troubleshooter extraordinaire diagnosing and repairing complex equipment software and systems with ease Nothing will be too challenging for you to solve as you respond to escalated issues report critical design flaws reliability and maintenance problems and bugs You ll be the go-to person for our customers who require assistance with highly technical or sophisticated products as well as for customer installations and training With your passion for technology you ll provide world-class support that exceeds customer expectations As Technical Support you ll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers issues are resolved efficiently and effectively You ll also have the opportunity to perform installs moves adds and changes IMAC activities as well as data backup and restore on certain accounts for clients ensuring that all related administrative duties are completed within Service Level Agreement objectives You will develop a deep understanding of the local and regional infrastructure as well as key contacts in other competencies which will enable you to ensure that the proper team is aware of and taking action on the problem If you re a technical wizard a customer service superstar and have an unquenchable thirst for knowledge we want you to join our team Key Responsibilities Monitor and manage incoming tickets ensuring all incidents and service requests are logged categorized and prioritized appropriately Accurately determine issue severity and complexity to classify as Level 1 or Level 2 Escalate unresolved issues to higher-level teams or external vendors while maintaining ownership until resolution Issue Triage and Resolution Conduct initial investigation and root-cause analysis for reported incidents Troubleshooting and Analysis Diagnose technical and functional issues in modules including AP AR GL FA HR Banking and others Customer Communication Maintain professional and timely communication with users keeping them informed about issue progress and resolution timelines Translate technical findings into user-friendly language to ensure clarity Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development As Technical Support at Kyndryl you ll receive an extensive and diverse set of technical trainings including cloud technology and free certifications to enhance your skills and expertise You ll have the opportunity to pursue a career in advanced technical roles and beyond taking your future to the next level With Kyndryl the sky s the limit Who You AreYoure good at what you do and possess the required experience to prove it However equally as important you have a growth mindset keen to drive your own personal and professional development You are customer-focused someone who prioritizes customer success in their work And finally youre open and borderless naturally inclusive in how you work with others Required Technical and Professional Expertise34 years of experience in a Support Analyst or similar role Proven experience in ERP system support particularly Maconomy Comprehensive knowledge of Maconomy Financials modules including Accounts Payable AP Accounts Receivable AR General Ledger GL Fixed Assets FA Human Resources HR Sales Orders Timesheets Expenses Contract Management Subscriptions Reporting and Banking Hands-on experience with ticketing and incident tracking systems e g ServiceNow Jira Familiarity with ITIL best practices and frameworks Preferred Technical and Professional ExperienceITIL Foundation Certification or equivalent Training or certification in Maconomy Financials is an added advantage Skilled in creating clear user-friendly documentation and reports Excellent verbal and written communication skills for engaging with technical and non-technical stakeholders Strong analytical skills to identify root causes and implement effective solutions Ability to balance multiple priorities while maintaining a focus on quality and deadlines Being YouDiversity is a whole lot more than what we look like or where we come from its how we think and who we are We welcome people of all cultures backgrounds and experiences But were not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you and everyone next to you the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture Thats the Kyndryl Way What You Can ExpectWith state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked xe2x80x98How Did You Hear About Us during the application process select xe2x80x98Employee Referral and enter your contact s Kyndryl email address