Associate Team Leader, Technical Analyst Associate Team Leader

Job Description - Key Accountabilities and main responsibilities - Strategic Focus - Analyse Business Requirement Documents to identify technical solutions in consultation with the Solution Consultants and IT Architects considering all databases, application, business process and system implications. - Liaise with key Business Stakeholders to provide expertise, and to seek clarification on, Business Requirements. - Be involved in the application design process, ensuring each system component is well written, performant and ensuring scalability by making applications multi-instance where appropriate. - Develop solution design that meets business requirements and is understood by Development and Testing Teams. - Lead to solution decisions discussion with the solution consultants to reach the right solution. - Investigate and consult on pragmatic alternatives for short, medium- and long-term solutions to a problem. - Identify and implement improvements to processes and procedures within the team and greater IT group. - Work and collaborate with third and/or vendor parties to deliver integrated system solutions. - Be flexible to change and be able to adapt to changing priorities. - Operational Management - Work collaboratively with project managers and release managers to engage the right Technical Analyst resources, plan, prioritise and allocate the tasks to the team. - Provide Technical Specification effort estimates. - Investigate, gather and document technical solutions for enhancements to Systems. - Provide specialist expertise on a specification design criterion to developers and test analysts for all supported Systems. - Arrange and chair Business and Technical meetings, where required, to facilitate technical solution outcomes. - Complete Functional Specifications and/or Technical Specifications. - Complete Traceability matrixes as part of Solution Design alignment with Business Requirements and other IT delivery teams, as required. - Assist with any of the SDLC Dev & testing phases to provide clarifications and respond to enquiries. - Assist with escalated Production Support issues and conduct root cause analysis. - Design, prepare and conduct formal and informal training sessions with wider Technical Analyst team and Learning and Development team. - Provide review and guidance on solution analysis and estimations. - Participate into peer reviews of the documents created and update templates as required as per the best practices and feedback process. - Logging and accessing technical solutions within the JIRA database and thoroughly documenting the status of all client liaisons and communications. - Deliver high quality documentation as per the documentation standards. - Demonstrate strong analytical skills to analyse, isolate and interpret business needs and provide constructive input into the development of appropriate technical solutions. - Acts as a SPOC for business teams and technology teams. - People Leadership - Lead and manage a team of Technical Analysts. - Mentor less experienced technical analysts, including developing and delivering training. - Cross skill the Technical Analyst team to ensure Business and Technical knowledge is shared when applicable - Leading a team of Technical Analysts to ensure Business and Technical knowledge is shared. - Review Technical analyst resume and prepare and lead Technical Analysts interviews. - Engages with people in a fair, calm and consistent manner. - Set clear, realistic goals, objectives and performance standards for both self & the team. - Regularly meet the Technical Analyst team members individually to provide them feedback and guidance. - Organise and prepare performance review sessions and work with the team on their development plan and career. - Governance & Risk - Accurate and regular time and task recording to ensure effort expended on tasks can be monitored and reported against. - Regularly check team recording time to ensure timesheets are accurate and updated as required. - Adhere to system design best practices. - Publish daily/weekly reports with the Project teams. - Setup Spec/FRD Review best practices. - Adhere to all MUFG Retirement Solutions standards, policies and procedures. - The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. - - Experience & Personal Attributes - Experience - 12+ years of relevant experience in Technical Analyst or equivalent role in system analysis and design. - Business and Technical Analysis experience and/or product knowledge in Superannuation, Insurance, Managed Funds and Registry Services highly desirable. - Working knowledge of SQL, MS office products is a Must. - Exposure to tools like Azure DevOps, JIRA, Visio, FIGMA is preferred. - Experience in providing High level estimates using various techniques. - Solid understanding of system analysis and design principles. - Sound understanding of IT application and system design best practice. - A good understanding of structured project delivery methodologies. - The individual shall demonstrate below technical skills (one or many) - Java Aligned Technologies: - OOPS - XML Schema and JSON Schema Design - SOAP UI - .Net Aligned Technologies: - API and WebServices - XML Schema and JSON Schema Design - Swagger, SOAP UI and RAML 2.0 - .Net design principles is highly desirable. - Pega: Working knowledge of PEGA or similar business process automation systems is required. - Knowledge on CRM or similar platforms is preferred. - Personal Attributes - Excellent leadership skills. - Ability to delegate, inspire, motivate and communicate effectively with the team. - Ability to learn new technologies and be able to work and deliver high quality documentation in a challenging environment. - Sound organisational skills, with the ability to prioritise conflicting tasks to meet strict deadlines. - Work within a team assisting in: - Timely completion of task assigned. - Effective technology usage for problem solving. - Introduce Innovation to solve business challenges. - Effective verbal and written communication skills, needed to communicate with global teams/stakeholders. - Practical and simple problem-solving approach. - Willingness to accept responsibility and be accountable for service provided. - Effective Team player with collaborative skills, learning and proactive attitude. - Experience working in an outsourced or offshored environment. - Self-motivated with a strong team spirit. - Adaptability to working hours in order to meet business needs.