Executive - Lab

3 weeks ago

Hyderabad India Bureau Veritas North America Full time

Job Description Purpose of Position - The job incumbent is responsible for Registration of samples received in lab (follow up with client) of Lab business for Construction services laboratory. - The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy Major Responsibilities - Receiving the samples and checking as per customer letter. - Follow up with clients to get data required for Raising Job Orders as per customer request and allotting samples to concerned divisions. - Timely submission of report after approval to Client via: Mail, Fax or Courier. - Responsible for sending Proforma Invoices & test reports to clients - Keep track of all phone calls and emails and ensure the client requests are attended in time - Follow-up with other branches for reports sent for testing - Prepare MIS reports (RFQs, Quotes, Pending reports etc) and ensure these reports are received by relevant personnel. - Keep track of all job orders along with report status. - Coordinate with the Manager lab, other engineers to ensure all the requests are attended. - Maintenance of printer and Keep track of all Letterheads used for printing reports. - To assist Operational team in NABL and other documentation Criteria for Performance Evaluation (KPIs) - Maintain timely registering of job orders - Ensuring zero customer complaints - Follow HSE norms and good housekeeping in working area - Maintain all records as per quality systems guidelines - Maintain good personal relationships and shall maintain office decorum - One improvement / suggestion per month (Service, Deliverables, Cost reduction etc.) - Adherence to environmental and safety policies of our organization - Compliance of internal and external guidelines, policies, procedures. - Internal and external customer service satisfaction (number of complaints: Nil)

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