Account Management executive

job description
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
Amazon is seeking Account Management executive for its DSP Program team. The person will be responsible for working on multiple charters in the DSP program such as compliance,VAS, partner profitability, MOT and Block mix at stations, reporting mechanisms, track partner review AIs, track daily performance management metrics , publishing metric reports and will be reporting to Business Coach / Sr. Business coach.
The job requires a person who has ownership to co-ordinate with multiple stakeholders to track metrics, good in excel, has good analytical skills to analyze data and check for scope to keep raising the bar. The person should also have good oral/written communication skills. Person would need to travel across multiple stations basis Business coach BC directives and addressing any operational urgencies

Skills:
- Proficiency in verbal & written communication
-Experience to co-ordinate with multiple stakeholders
- operations/ field experience preferred
- Good working knowledge of MS Office, MS Outlook
- Ability to analyze and identify patterns in large data sets.
- Decision making aptitudes based on given guidelines and in ambiguous contexts.

Loop competencies
Quantitative/data Analytical skills, Deep Dive

Basic qualifications
Graduation in any Discipline is required for this position - 1-5 years of experience in business operations processes , excel data working, data analysis and deep dive, multiple stakeholder management ; Last mile operations experience will be an added advantage

Key job responsibilities
Account Management executives will perform these activities in line with P0 goals –(a) Support BC in tracking DOT metric (Delivery on time) and identify defaulting DSP partners (b) Track MOT and Block level partner profitability metric, P50,P90 route count goals and highlight actionable areas to BC (c) Minimize NL losses by coordinating with station teams and BC on NL/Ageing /SLP/GST/COD cases (d) track DSP support hub actionable points and reach out to BC for interventions when required (e) Deep dive on network health score of partners and escalate to BC about consistent bottom DSP partners(f)Track partner improvement post MEP issuances and loop in BC in case of issues (g) follow-up on the AIs generated from DSP reviews meetings and BC DSP WBRs and escalate to BC in case of issues, as part of network health and account management mechanism getting built. In addition ,AME tasks would also include to support BC in (a) new partner onboarding and documentation (b) track partner levels compliance QBs (b) Improve VAS adoption, tracking policy renewals (d) Solving invoicing related disputes (e) Solve NL/COD/SLP/GST related concerns( (f) scheduling new EV vendors-Partner connect to meet sustainability goals (g) sharing daily DSP performance reports, submission of BG(Bank guarantee) within deadlines (h) In the context of pinnacle launches, the AME will evaluate document and license readiness, monitor onboarding SIMs, manage station dashboard access, and scrutinize other essential checkpoints for new 2.0 DSP partner(i) Maintain a ready reckoner of tenured top-performing DSP supervisors - Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications- Do you have any last mile/ seller vertical experience

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