Customer Service Specialist

6 days ago


Pune, India Mycitypune Full time

Job Description

Key Responsibilities

Service Operations Management

- Oversee and manage all service-related activities including customer repairs, service scheduling, and job allocation.

Billing & Payments

- Ensure accurate preparation of service bills and coordinate with clients for timely payments and invoicing follow-ups.

Logistics Coordination

- Handle logistics related to service operations including dispatch, return of repaired products, and coordination with courier or transport teams.

Customer Interaction

- Communicate with customers regarding service status, issue resolutions, and post-service feedback to ensure customer satisfaction.

Vendor & Technician Coordination

- Liaise with service technicians, third-party vendors, and internal teams to ensure timely execution of service tasks.

Record Keeping

- Maintain records of service calls, repairs, billing, and logistics documentation in the system.



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