Spanish Executive

4 weeks ago

Noida India R Systems Full time

Job Description Role: Bilingual Customer Service Representative US Healthcare (Spanish/English) Location: Noida (On-site) Shift: Night Shift (US Hours) Employment Type: Full-Time Job Summary: We are seeking a dynamic and bilingual (Spanish/English) Customer Service Representative with prior experience in US calling and healthcare processes. The ideal candidate will possess excellent communication skills and a passion for delivering outstanding customer support in a fast-paced international voice process environment. Key Responsibilities: - Handle inbound and outbound calls related to US healthcare services. - Communicate effectively in both Spanish and English with customers to resolve queries and provide accurate information. - Maintain a high level of professionalism and empathy while interacting with customers. - Document customer interactions and follow up on pending issues. - Collaborate with internal teams to ensure timely resolution of customer concerns. - Adhere to company policies, procedures, and compliance standards. Mandatory Skills: - Bilingual proficiency in Spanish and English (verbal and written). - Prior experience in US calling and international voice process. - Strong customer service and interpersonal skills. - Ability to work in night shifts and from the office. - Experience in BPO voice support or similar customer-facing roles. Preferred Qualifications: - Experience in US Healthcare customer service. - Familiarity with healthcare terminology and processes. - Ability to multitask and manage time effectively. Drop your CV at [Confidential Information] if you have relevant experience and can join on immediate basis.

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