Spanish Customer Care

1 week ago

Noida Uttar Pradesh, India Helpmate solution Full time

customer's care executive

Position: Bilingual Spanish Process Specialist

**Salary**: ₹70,000 CTC (₹63,400 In-hand)

Location: Noida

Helpmate Solution is seeking a dynamic and proactive Bilingual Spanish Process Specialist to join our US Banking Process team. This is an exciting opportunity for individuals who are fluent in Spanish and English, with a knack for problem-solving and a passion for delivering excellent customer service.

Key Responsibilities:

- Client Interaction: Act as the primary contact for Spanish-speaking clients, ensuring clear and effective communication.
- Translation: Translate documents and communications between Spanish and English as required.
- Inquiry Resolution: Address and resolve client inquiries promptly, maintaining high satisfaction levels.
- Documentation: Prepare accurate reports, maintain client data, and ensure documentation is up-to-date.
- Compliance: Follow process guidelines and regulations to ensure adherence to industry standards.
- Customer Experience: Build strong client relationships, enhancing engagement and satisfaction.

**Required Skills**:

- Proficiency in Spanish (B2 Level) and fluent English communication.
- Ability to perform under pressure in a dynamic BPO environment.
- Strong interpersonal, organizational, and problem-solving skills.
- Familiarity with banking processes or similar domains (preferred but not mandatory).

Qualifications & Experience:

- Bachelor’s degree in any discipline.
- Minimum of 6 months of experience in a BPO environment, preferably handling international clients.
- Strong understanding of cultural nuances for Spanish-speaking clients.

Selection Process:
The hiring process will involve four detailed rounds:
1. Spanish Proficiency (Virtual)

2. English Communication (In-Office)

3. English Versant Assessment (In-Office)

4. Spanish Versant Assessment (In-Office)

Helpmate

9582010918

Pay: ₹55,000.00 - ₹70,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- BPO: 1 year (preferred)

**Language**:

- Spanish (required)
- English (required)

Work Location: In person

**Speak with the employer**
+91 9582010918

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