End user computing

4 days ago


Navi Mumbai Mumbai City Mumbai, India Future Focus Infotech Full time
Job Description

Greetings from Future Focus Infotech

We have multiple opportunities for End user computing (EUC)

Exp: 4+yrs

Skills:

- Hands on working experience of L2 End User Computing/Desktop Support.
- knowledge of Windows 7 & Windows 10 administration, Active Directory, Group Policies, Office/Microsoft 365.
- L1 Administration of Windows Server 2012 & 2016
- Operating systems installation, maintenance, imaging & security patching
- Handling different types of printer related issues on day-to-day basis and installations of printers like Lexmark, Canon, HP, Zebra etc.
- Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
- Asset & inventory management Resolving issues for different applications like (Microsoft applications, Skype for Business, Citrix, Office 365 etc.
- SLA Management, MIM, VIP User Support Vendor Management
- Ensure that incidents and requests are handled according to agreed procedures, policies and standards and enhance customer satisfaction by constantly elevating service delivery SLAs
- Prepare daily, weekly, fortnightly and monthly MIS reports pertaining to EUC domain.
- ITIL Foundation Certified and expertise in ITIL processes.

Location : Mumbai

Job Type- This is a Permanent position with Future Focus Infotech Pvt Ltd & you will be deputed with our client.

A small glimpse about Future Focus Infotech Pvt Ltd. (Company URL: www.focusinfotech.com)

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