Director Of Operations Excellence
2 weeks ago
Roles and responsibilities: Operational Rigor and Continuous Improvement: - Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs. - Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics. - Conduct thorough root cause analysis by gathering information from operational leads and support teams. - Propose and implement data-informed solutions to improve productivity, performance, and client satisfaction. - Develop and implement strategies to address identified operational challenges, driving continuous improvement. - Identifies & addresses inefficiencies & opportunities account-wide. Collaborates SLT, workstream OpEx and Sr PMs to drive strategic initiatives forward. Global Kaizens, continuous improvement. - Key driver of innovation management - Drives and tracks global productivity/efficiency gain and cost savings efforts. Project Leadership and People Management: - Lead and manage multiple concurrent projects, ensuring alignment with client objectives and Randstad's strategic goals. - Manage and develop project and operational excellence contributors in a matrixed-reporting environment, developing skill in comprehensive project lifecycle management, business process support and OpEx. - Develop, implement and track robust reporting mechanisms and KPIs to monitor progress, identify potential risks, and ensure transparency. - Facilitate cross-functional collaboration with support teams (e.G., training, audit) to ensure initiative alignment and accountability. Stakeholder Management: - Build and maintain strong relationships with Google and internal teams, fostering collaborative partnerships for account-wide success. - Effectively communicate project progress and insights to both internal and external stakeholders, ensuring alignment with Randstad leadership’s perspective. - Confidently represent Randstad as a strategic partner to Google, showcasing our value, commitment, and the positive impact of our partnership. Basic qualifications: ● Business related postgraduate qualification or equivalent relevant business - 7-10+ years of related Project Management, Operational Excellence and operational leadership and demonstrated successes within a complex organization, RPO/BPO Preferred - 5+ years of experience managing and directing professional PMO/OpEx teams within a client service role - LEAN Six Sigma Certified (Black Belt+ Preferred) Preferred qualifications include: - MBA preferred in related field - Proven experience in project management and operational excellence, preferably within a fast-paced, client-focused BPO /RPO environment. - Strong analytical and problem-solving skills, with the ability to translate data into actionable insights. - Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams. - Ability to work independently and manage multiple priorities in a dynamic environment. - Strong organizational and time-management skill - Bachelors Degree in Business Management, or related field or 8-10 + years of equivalent work experience required
-
Director Of Operations Excellence
5 days ago
Hyderabad, India Randstad Enterprise Full timeRoles and responsibilities: Operational Rigor and Continuous Improvement: Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs. Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics. Conduct thorough root cause analysis by gathering...
-
Director of Operations Excellence
3 weeks ago
Hyderabad, India Randstad Enterprise Full timeRoles and responsibilities:Operational Rigor and Continuous Improvement:- Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.- Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.- Conduct thorough root cause analysis by...
-
Director of Operations Excellence
3 weeks ago
Hyderabad, India Randstad Enterprise Full timeRoles and responsibilities: Operational Rigor and Continuous Improvement: Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs. Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics. Conduct thorough root cause analysis by gathering...
-
Director of operations excellence
3 weeks ago
Hyderabad, India Randstad Enterprise Full timeRoles and responsibilities:Operational Rigor and Continuous Improvement:- Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.- Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.- Conduct thorough root cause analysis by...
-
Director of Operations Excellence
3 weeks ago
Hyderabad, India Randstad Enterprise Full timeRoles and responsibilities:Operational Rigor and Continuous Improvement:Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.Conduct thorough root cause analysis by gathering...
-
Director of Operations Excellence
3 weeks ago
Hyderabad, India Randstad Enterprise Full timeRoles and responsibilities:Operational Rigor and Continuous Improvement:Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.Conduct thorough root cause analysis by gathering...
-
Director of Operations Excellence
4 days ago
hyderabad, India Randstad Enterprise Full timeRoles and responsibilities:Operational Rigor and Continuous Improvement:Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.Conduct thorough root cause analysis by gathering...
-
Director, Field Excellence, Delivery
2 days ago
Hyderabad, Telangana, India Amgen Full timeCareer CategorySales & Marketing OperationsJob DescriptionJoin Amgen's Mission of Serving PatientsAt Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we've helped pioneer the world of biotech in our fight against the world's...
-
Director, Field Excellence, Delivery
2 weeks ago
Hyderabad, Telangana, India Amgen Full timeCareer Category Sales Join Amgen s Mission of Serving Patients At Amgen if you feel like you re part of something bigger it s because you are Our shared mission to serve patients living with serious illnesses drives all that we do Since 1980 we ve helped pioneer the world of biotech in our fight against the world s toughest diseases With our focus on four...
-
Micron Technology
2 weeks ago
Hyderabad, India Micron Technology Operations India LLP Full timevision is to transform how the world uses information to enrich life for all.Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.Our vision is to transform how the world uses information to...
