Hotel Receptionist

5 days ago

Malappuram KL IN Metro Regency Full time

Job Summary The Hotel Receptionist is the first point of contact for guests providing exceptional customer service and ensuring a smooth check-in and check-out experience The receptionist is responsible for managing reservations handling inquiries and assisting with various administrative tasks Key Responsibilities Guest Services Greet guests warmly upon arrival Assist with check-in and check-out processes Provide information about hotel services and local attractions Address guest inquiries and resolve complaints promptly Reservations Management Manage room bookings through the hotel s reservation system Process cancellations and modifications as needed Ensure accurate billing and payment processing Administrative Tasks Maintain an organized and efficient front desk area Handle incoming calls and emails professionally Prepare and maintain reports related to occupancy and revenue Collaboration Coordinate with housekeeping and maintenance teams to ensure guest satisfaction Communicate special requests or issues to relevant departments Compliance Adhere to hotel policies and procedures Maintain guest confidentiality and security Qualifications Any Degree High school diploma or equivalent additional hospitality training is a plus Previous 2 year experience in a customer service role preferably in the hospitality industry Proficient in using reservation systems and basic computer software Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to work flexible hours including nights weekends and holidays Working Conditions Fast-paced environment with frequent interaction with guests May able to make tea coffee for guest incase of pantry staff absence Compensation Competitive salary with potential benefits based on experience and performance This description can be tailored to fit specific hotel needs or company culture Job Types Full-time Permanent Pay 12 000 00 - 20 000 00 per month Benefits Food provided Leave encashment Experience total work 2 years Required Work Location In person

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